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Fundamentals of Effective Communication in the Workplace
Lydia C. Downs-Jamal
Mohammad Abedin
BUS 100 7/30/2013

What makes a consumer want to purchase products or merchandise from one place than another?
I have come across extremely amazing shopping experiences with the greatest the greatest communicators to the least. So many businesses are going bankrupt from not changing with the times and poor customer service skills to name a few. Many are converting people to online shopping, so they don't have to deal with the rudeness and attitudes from retailers. They also can save money on gas and shop in the privacy of there own home. There are a few good retailers left Nordstrom, Best Buy, ULTA, Saks Fifth Avenue and Dicks to name a few that go out of their way, to give their customers a perfect shopping experience, which in turn keeps the consumer loyal always. With this in mind, one day I decided to purchase the Note II, since it has the features I was interested in. There was a screen lager than the average phone so I could stream movies and watch personal videos of family and friends. I able take notes in class or write a quick shopping list when needed with the cool stylus. Then I called Best Buy customer service to see if they can check the Winchester Best Buy to if they had the 32 gigabyte note II in stock .The customer service lady was very attentive to my needs and was a active listener, automatically restating everything correctly, that I said. Then she put me on hold for about 2 minutes or so to check Winchester Best Buy inventory in her computer. She responded it “looks like they have it”, but let me call the store to make sure, since it could be a computer error”. I was pleased with how she took the extra initiative to double check. Then she came back to the phone and responded, “they have it in stock” and “I told them to put it on hold…...

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