Free Essay

Bsbwor501 Manage Personal Work Priorities

In: Business and Management

Submitted By simonmckee1
Words 2880
Pages 12



(Please print your name) ____________________________________



CANDIDATES - Please submit this entire document (do not separate or remove pages) – with this page completed as required – and place at the top of your assessment document

CANDIDATE TO COMPLETE THE SECTION BELOW | Name | | Address | | Phone | Daytime | | Evening/Mobile | | Email address | | Company name | | Training date(s) | | Training location | | Trainer’s name | | Assessment due date | | Date submitted | | Submission Date | | Resubmit 1 | | Resubmit 2 | | Purpose of the assessment The purpose of this assessment task is to assess evidence for part of a unit/s of competency which in full will lead towards a nationally-accredited qualification I acknowledge the following (all boxes need to be ticked) ❏ The assessment process has been explained to me ❏ I am ready to commence the assessment process. I have been advised of the assessment requirements, my rights and responsibilities as an assessment candidate, and I choose to be assessed at this time ❏ I understand which unit/s to complete, evidence I need to provide, and how to complete this document ❏ I understand my right of appeal, and this has been fully explained to me ❏ I have discussed with my trainer any special needs that should be considered when undertaking this assessment task | Candidate declaration - By signing/dating below, I declare that 1. I have been advised of the assessment requirements for this unit of competency, have been made aware of my rights and responsibilities as an assessment candidate, and choose to be assessed in the above competency standard/s at this time 2. This assessment document is my own and contains no material written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal of a qualification or statement of attainment 3. I have made a copy of my work Signed __________________________________________ Date ___________________ |

ASSESSMENT RESULTS SHEET Apex Training Solutions assessor to complete -------------------------------------------------
Results key
C – Competent
R – Resubmit
NYC – Not yet competent
Results key
C – Competent
R – Resubmit
NYC – Not yet competent
Candidate’s name | | Assessor’s name | |

| 1st SUBMISSION | 2nd SUBMISSION | | Result | Date | Result | Date | BSBWOR501 | Manage personal work priorities and professional development | | | | | Comments | Details of any reasonable adjustment provided (if applicable) | Assessor’s signature Date | 1st submission | | 2nd submission | | Feedback provided by candidate | | Assessor sign-off | 1st submission | Assessor’s signature | | Date | | 2nd submission | Assessor’s signature | | Date | | Feedback to candidate (assessors, tick appropriate box below) | ❏ This page copied and given to candidate as an assessment report ❏ A separate report was prepared and given to the candidate (attached) ❏ Feedback was provided to the candidate in another form (explain) ______________________ |

| PAGE NO | Assessment Cover Sheet | 2 | Assessment Results Sheet | 3 | Table of Contents | 4 | PART A | 4 | Contact Information – Apex Training Solutions | 4 | Assessment Instructions for Assessor | 4 | Assessment Information and Instructions for Candidate | 5 | PART B | 6 | YOUR ASSESSMENT TASKS – TASKS 1 and 2 (commencement of) | 6 | Appendix 1 – Workplace Observer’s Checklist (Third Party Report) and Workplace Observer’s Declaration – BSBWOR501 (Optional) | 8 | CHECKLIST - Before submitting your assessment, ask yourself..... | 11 |



APEX TRAINING SOLUTIONS is the Registered Training Organisation responsible for your assessment.

Our contact details are

Phone 02 4976 3330 Fax 02 8580 4914 Web Mailing address PO Box 8030, Summerland Point, NSW, 2259

Please read through information provided in this assessment document, and contact us if you have any questions about your assessment.


Assessor to verbally work through this entire assessment document with candidates, explaining and clarifying requirements.

Assessment due date to be negotiated with candidates – date to be written by candidate on Page 2 (Assessment Cover Sheet) of this assessment document.

Once assessment has been marked, assessor to record results at end of each assessment task in the ‘Result for Assessment Task’ section. If result is deemed to be ‘not yet satisfactory’, assessor to advise candidate accordingly, and negotiate a due date for second submission. If initial result is deemed ‘satisfactory’, result is to be recorded on Page 3 ‘Assessment Results Sheet’, and a copy of this page, together with assessor’s feedback/ comments, is to be provided to candidate within seven business days of completion of marking.

Marked assessment document to be returned to Apex Training Solutions within seven business days of completion of marking.

Assessor to ensure that Apex Training Solutions’ appeals process is explained to candidates as a group.


To be assessed as ‘competent’ in this unit, you must provide evidence that you can

* Establish personal work goals * Set and meet own work priorities * Develop and maintain professional competence

By completing the above to a ‘satisfactory’ standard, you will have met all elements and performance criteria for this unit of competency.

Your overall assessment comprises three tasks (Tasks 1 and 2). There is also the option of a Workplace Observer’s Checklist (Third Party Report) being submitted as part-evidence for this unit of competency. However, it is recommended that you only submit this form of evidence if you meet ALL elements and ALL performance criteria for the COMPLETE unit of competency, and that your experience is current (ie, within the last two years).

Please note that the optional Third Party Report DOES NOT REPLACE Tasks 1 and 2 – it is submitted as additional, supplementary evidence.

Your Trainer/Assessor will provide the following additional information about * Your assessment choices and rights * The deadline for submission of assessment tasks * How to submit your assessment tasks, and to where
Unless notified otherwise, all tasks are to be completed in writing, gathered together into a portfolio of evidence, and provided to your Apex Training Solutions Trainer/Assessor by the agreed due date.
Please use your XXXXX workplace as the focus of each task. All tasks must be completed to a satisfactory standard in order to achieve a 'competent' result overall
If you have any special needs that may require modification of these assessment tasks, please speak with your Trainer/Assessor. He/she will be happy to discuss any relevant modifications.

If research has occurred in order to complete the answer and you (the candidate) quote directly from a source without making any changes to the text, then the source must be referenced for copyright requirements. A note on Plagiarism and Referencing

Plagiarism is a form of theft where the work, ideas, inventions, etc, of other people are presented as your own.

Plagiarism is avoided where

* Information, ideas, etc, quoted or paraphrased from another source, are acknowledged with quotation marks around the relevant words/sentences or ideas, and cited at the end of your document. This means a list of the sources of information, ideas, etc, is provided in alphabetical order by each author’s surname (including author’s full name, name of document/book, etc, and year and place of publishing) such that the assessor or another reader may locate the source information if necessary

* Relevant details of an assessment or assignment are researched and put forward in your own words. Where necessary, include original information, eg, from the Internet, as an attachment
What happens if my result is ‘resubmit’ or ‘not yet competent’?
The only possible assessment results you can obtain are

Result | Code | What this result means | Competent | C | Celebrate! You have earned a statement of attainment for each unit of competency assessed, leading to a certificate qualification if all core and sufficient elective units have been successfully completed | Resubmit | R | Most tasks have been completed to a ‘satisfactory’ standard, but better quality evidence and/or additional evidence is needed before a ‘competent’ result may be awarded | Not yet competent | NYC | The evidence presented suggests that you have not as yet demonstrated your competency in the unit being assessed. In this case, your assessor will work with you to determine a suitable action plan for achieving competence |

Remember that we are not here to ‘fail’ you - our intent is to keep working with you until you achieve competency. If you are asked to re-submit more than once, an additional assessment fee may apply.
What if I disagree with the assessment result?
If you disagree with your assessment result, you have the right to appeal the decision. Please follow the process listed below
1. Discuss your concerns with your assessor. If you do not arrive at a mutually- beneficial solution, then
2. Contact Apex Training Solutions management - we will be happy to help.
What to do
Please do the following
1. Complete all tasks listed in this assessment booklet
2. Organise all completed tasks into a portfolio and submit to APEX TRAINING SOLUTIONS by the assessment deadline


There are two parts to your assessment task requiring your completion, as follows

TASK 1 – Work-related Project
TASK 2 – Professional Development Plan



This project comprises a personal reflection which explains how you would go about managing your work priorities and professional development.

In your personal reflection, please ask yourself and answer the following -

1. What makes a good role model, and how would I ensure that I acted as a role model for employees I supervise? 1. What are the traits of an effective leader? Do I have these traits? How would I develop these traits? 2. How would I ensure that my work goals and plan reflect XXXXX's goals and plans? 3. How would I ensure that I meet my job responsibilities? 4. How would I measure and maintain my personal performance? 5. How would I prioritise my work? 6. How would I use technology to organise and manage my work? 7. How would I ensure that I maintained a work/life balance? 8. How would I ensure that my personal knowledge and skills meet required competency standards? 9. How would I determine my developmental needs? 10. What is my personal learning style, and how would I ensure that I took advantage of learning opportunities? 11. How would I gather feedback from others about my personal performance, and how would I use this feedback to improve my competence? 12. How would I use networks to increase y knowledge, gain new skills, and develop relationships? 13. How would I ensure that I acquired new skills to maintain my competitive edge?

A personal reflection should be written in the first person, eg, 'To measure my personal performance, I would …..'.

A reflection paper cites your reactions, feelings and analysis of a topic in a more personal way than in a formal research or analytical essay. Like any other paper or essay, it should be cohesive and refer directly to the course content, but do not simply summarise what you have read or done.

A reflection paper should be as organised as any other type of formal essay. Please include an introduction, a body, and summarise the conclusions you reached during the process.

Your reflection should be approximately 2500 words in length. You should demonstrate that you have conducted your own research. You should also use real life examples to illustrate the points made in your reflection, where possible.


You are required to develop a professional development plan with career objectives, together with an action plan. To assist in the development of your plan, you are required to seek feedback on your professional competency.

You are also required to keep a journal containing your reflection on and explanation of the process of planning professional development.


1 Assess your personal knowledge and skills against competency standards such as enterprise-specific competencies, or nationally-endorsed units of competency.

2 Seek written feedback from two people who are familiar with your work and can assess aspects of your professional competency (such as employees, colleagues, clients or supervisors). 3 Using the template provided as Appendix 2, develop a professional development plan. Please include

Development opportunities such as training. Include opportunities to undertake within 1 year and within 5 years.

New skills you aim to acquire to achieve or maintain a competitive edge.

Planned participation in networks or professional associations to enhance professional development.

Timeframes in which to achieve development opportunities, new skills, participation in networks.

4 Submit your professional development plan and feedback to your assessor.

(BSBWOR501) Manage personal work priorities and professional development


Dear XXXXX Workplace Observer

Your role in the observation process

We are the Registered Training Organisation (RTO) conducting training and assessment of your employee, (name of employee), who is currently studying the (BSB50215) Diploma of Business. Part of this course involves (name of employee) being able to manage personal work priorities and professional development in the XXXXX workplace, and in order for him/her to be deemed ‘competent’, we require your assistance via a Third Party Report. Should you require clarification of any aspect of this role, please do not hesitate to contact Apex Training Solutions on 02 4976 3330, or email the Managing Director of Apex Training Solutions, Di Alex, at

We value your contribution and ask that you answer all questions honestly, and to the best of your knowledge regarding (name of employee). It is most important that (name of employee) conducts his/her workplace performance to the standard expected of you in the XXXXX work environment. Therefore, your comments are critical to the success of this assessment.

The following evidence will be provided to the assessor by (name of employee). Please confirm that this evidence has been produced by (name of employee), and that it has been produced within the previous two years. Some evidence may require use of organisational documents or checklists already in existence. Such evidence should be clearly identified as support material provided by you in the XXXXX work environment. If you have any questions please contact Apex Training Solutions on 02 4976 3330, or email

Please ensure that you complete all parts of the Workplace Observer’s Checklist (Third Party Report), and the Workplace Observer’s Declaration for this unit.

When you have completed the above, please return this document to (name of employee).

Requirements for satisfactory completion

As a general rule, for (name of employee) to achieve a ‘satisfactory’ result in this task, 75% of the items on this checklist should be ticked ‘Y’ (yes)

The checklist begins immediately below.

Unit of competency | (BSBWOR501) Manage personal work priorities and professional development | Name of Candidate | | Name of Workplace Observer | | Workplace Observer’s experience and/or qualifications in WHS, frontline management, supervision, team leadership and/or evaluation of staff performance | | Workplace Observer’s relationship with candidate (eg, supervisor, mentor) | | Workplace Observer’s telephone and email contact details (in most circumstances you will not be contacted) | | Date/s of observation | | Does the candidate consistently meet your XXXXX work environment's performance standards for the following, and during your observation does the candidateYes No (tick the correct response) | Workplace Observer’s comments | | | ESTABLISH PERSONAL WORK GOALS by | | | ❏ | ❏ | Serving as a positive role model in the XXXXX workplace through personal work planning and organisation? | | | ❏ | ❏ | Ensuring personal work goals, plans and activities reflect the XXXXX work environment's plans, and own responsibilities and accountabilities? | | | ❏ | ❏ | Measuring and maintaining personal performance in varying XXXXX work conditions, work contexts and contingencies? | | | | SET AND MEET OWN WORK PRIORITIES by | | | ❏ | ❏ | Taking initiative to prioritise and facilitate competing demands to achieve personal, team and XXXXX work environment goals and objectives? | | | ❏ | ❏ | Using technology efficiently and effectively to manage XXXXX work priorities and commitments? | | | ❏ | ❏ | Maintaining appropriate work-life balance, and ensuring stress is effectively managed and health is attended to? | | | | DEVELOP AND MAINTAIN PROFESSIONAL COMPETENCE by | | | ❏ | ❏ | Assessing personal knowledge and skills against competency standards to determine development needs, priorities and plans? | | | ❏ | ❏ | Seeking feedback from XXXXX employees, clients and colleagues, and using this feedback to identify and develop ways to improve competence? | | | ❏ | ❏ | Identifying, evaluating, selecting and using development opportunities suitable to personal learning style/s to develop competence? | | | ❏ | ❏ | Undertaking participation in networks to enhance personal knowledge, skills and work relationships? | | | ❏ | ❏ | Identifying and developing new skills to achieve and maintain a competitive edge? | | What are the candidate’s strengths in this area?What are the candidate’s development opportunities? | Workplace Observer’s signature | Candidate’s signature |

I declare that the information provided by me in this Workplace Observer’s Checklist is an accurate and true reflection of how the candidate, (name of candidate) conducts his/her ‘Manage personal work priorities and professional development’ requirements as I observe them on an ongoing basis in the XXXXX work environment. ______________________________________________ _______________________ Workplace Observer’s signature Date
End of Workplace Observer’s Checklist and Declaration – BSBWOR501

Stop and Check!

Before submitting your portfolio, ask yourself

1. Have I completed all tasks and organised my portfolio according to the Candidate Instructions on Page 6? | □ | 2. Have I completed the Assessment Cover Sheet of this Assessment Workbook and signed the Candidate Declaration as required? | □ | 3. Have I completed all assessment tasks according to the requirements for satisfactory completion? | □ | 4. Have I made a copy of my portfolio before submitting to Apex Training Solutions? | □ | I understand that Apex Training Solutions cannot accept responsibility for assessment portfolios lost in transit. | □ | GOOD LUCK! END OF DOCUMENT | |…...

Similar Documents

Free Essay

Manage Personal Work Priorities

...Assessment Task 1 Tatiane Augusta Da Cunha – ID 245202 POSITION DESCRIPTION AND PERFORMANCE WORK PLAN PART I: POSITION DESCRIPTION (SECTIONS 1 - 8) SECTION 1. EMPLOYEE , POSITION AND ORGANIZATIONAL INFORMATION 1. Employee Name and SSN: VACANT 2. Position Number: 01234 3. Class Title: Program Manager 4. Date: 10/1/2013 5. Working Title if Different: 6. Agency Code: 236 7. Supervisor Name and SSN: Robert Boss 789-78-9789 8. Organizational Unit: Network Services SECTION 2. PRIMARY PURPOSE OF POSITION | Develop an integrated (linked) comprehensive surveillance system that tracks community-level data, program services delivered and meets all minimum data element requirements by the end of the first fiscal year. Designs network installations and expansions to include all hardware, devices and cabling schemes, and performs, directs and/or coordinates network installations with personnel. Organize efficient communication between staff. SECTION 3. WORK AREA AND INFORMATION TECHNOLOGY ENVIRONMENT Supports personnel with telecommunications systems, data and voice integration, network architecture and engineering, and network operations. Ethernet, FDDI networking, some token ring, Centrex telephone environment, Novell, Banyan, peer-to-peer networking over IP, SNA, connections used by mainframe, and 120+ dial-in modems. SECTION 4. MAJOR JOB FUNCTIONS JOB FUNCTIONS | PERCENT OF TOTAL......

Words: 1884 - Pages: 8

Premium Essay

Personal Work Group Evaluation

...U04a1 Personal Work Group Evaluation The only group that I have dealt with recently is a softball team. There are about 10 women and it is a woman’s league. The team was added to the league about two years ago. In the group suggestions have been made about the attendance of some of the players which are affecting the team. We encourage each other to be leaders and followers when it comes to the team decisions. In the group the formal roles are based on the position of the team member. For example, my position would be catcher or outfielder, my role is to not let anyone score at home plate and in the outfield I have to make sure I catch the ball to get the person out. We all communicate when one is going to catch the ball in order to avoid a collision or a mistake to occur. The coach is the one that puts everything together as far as who plays what position and what to do and not do. He has a team but doesn’t put the effort a coach should in order to make the team successful. There is no practice to sharpen ones skills and therefore the woman who have very little experience playing have a hard time on the field. The only communication is on the field and via mobile device to let one know if the game is on or forfeited. The team wants to be successful but when they observe that the coach really doesn’t care they also give up. In this group the norm is as expected with many other groups. Everyone gets along and respects others. On the field everyone......

Words: 466 - Pages: 2

Free Essay

Work and Personal Life Conflict

...A1: An examination of work and personal life conflict, organizational support, and employee health among international expatriates Elisa J. Grant-Vallonea,*, Ellen A. Ensherb Grant-Vallone, E.J., & Ensher, E. A. (2001). International Journal of Intercultural Relations, 25(3), 261-278. doi: 10.1016/S0147-1767(01)00003-7 Abstract: This study analyzes the effect of two types of work and personal life conflict and organizational support on expatriate employees’ mental well-being. Survey data were obtained from a culturally diverse sample of 118 employees working in Europe. Overall, employees reported higher levels of work interfering with their personal life, than personal life interfering with their work. Results demonstrated that work–personal life conflict was related to employees’ depression and anxiety and personal–work life conflict was related to employees’ concern for their health. Organizational support had significant main effects on well-being and conflict; however, organizational support did not buffer the effects of conflict on expatriates’ well-being. Although organizations are often concerned with the reduction of personal life interfering with work for expatriates (e.g., spouse employment, schooling for children), this study suggests that organizations should also concerned with how work is interfering with expatriates personal lives (e.g., reevaluate extensive travel, long hours.) Thus, programs that address both types of conflict are imperative to......

Words: 3091 - Pages: 13

Premium Essay

Manage Personal Work Priorities

...Custodial Corrections Officer Position Description The role of this position is to supervise and provide services to prisoners on a daily basis. This position requires someone to actively participate in the rehabilitation of prisoners through work and program activities. You will be required to monitor and maintain the security of the correctional facility. Correctional Officer duties require daily interaction with prisoners and a Correctional Officer will provide guidance, assistance and referral to programs designed to assist in prisoner rehabilitation and integration. Correctional Officers will work as part of a team that will be responsible for the safe, secure and humane management of prisoners. Journal 1. Ensure offender discipline is in line with each prisons code of behaviour and legislation requirements. This can be achieved in a number of ways, the most important of which is to have a good understanding of legislation regarding prisons and also the prisons code of behaviour. Behaving in an ethical manner and ensuring that legislation is followed. Being a prison, which is a government organisation, it is vital that all team members ensure that discipline actions are in accordance to behavioural codes and legislation. If this is not followed it could have a divers effect on the whole organisation. Ensuring that behavioural incidents are reported is vital for the purpose of the sentence management program. 2. Encourage and facilitate......

Words: 887 - Pages: 4

Premium Essay

Manage Personal Work Priorities

...Manage personal work priorities The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective The candidate will demonstrate the ability to establish personal work goals. The candidate will also demonstrate the ability to set and meet work priorities. Assessment description Using a position description, you will set work goals and prioritise work goals. You will then develop two work plans to achieve two work goals. You are required to keep a journal containing your reflections on and explanation of the process of managing work priorities. Procedure 1. Review your job description and your organisation’s business plans, business goals, policies and procedures. 2. Based on your job description (and following your organisations business plans, goals, and applicable policies and procedures), establish 4-5 personal and team goals. In your journal, describe how your personal and team goals reflect your job description, the function of the team, and any organisational requirements. 3. Develop KPIs to measure performance related to work goals. In your journal, describe: * How the KPIs will be used to measure goal-related performance. * How you will maintain performance under varying conditions and contingencies. Give specific examples. ......

Words: 3076 - Pages: 13

Free Essay

Ways to Manage Work Life Balance English Language Essay

...Ways To Manage Work Life Balance This is the sentence that brings the idea when we talk of work-life balance. When we work every day, all day, with no time set aside for living life, we just get more stressed. We are unable to find sight of reality. We may not have the touch with creativity, which is just as important for producing quality work as it is for innovating in business. There are no benefits to living a workaholic lifestyle. A good work-life balance is very important in our life. Working is necessary and hard working is surely not bad but we need to find the right balance to keep our body healthy. Some rest is always necessary and that is something that the so called "workaholics" many times forget. A recent study shows that people who are stressed out in their jobs have a higher risk for dementia later in life. This is bad news for the American worker who often has long hours and can often loose work-life balance on their way to climbing to the top of the corporate ladder. Deadlines, conflicting demands, promised delivery, increased accessibility, mixed with a need for a life outside of work, does not easily tip the scales to personal well-being. We have to focus on prioritizing and setting goals for ourselves, and create an action plan that will help us organize our life at work and in the home. Follow this Work Life Balance guide to get ourselves focused, and to create a plan that will help us to reduce stress. Setting healthy boundaries is......

Words: 2908 - Pages: 12

Premium Essay

Manage Work and Personal Priorities

... BSBWOR501B Manage personal work priorities and professional development Assessment Three Booklet PROJECT WRITE A PERSONAL REFLECTION THAT EXPLAINS HOW YOU WOULD GO ABOUT MANAGING YOUR WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT. In the personal reflection you should ask and answer these questions: 1. What makes a good role model and how would I ensure that I acted as a role model for employees I supervise? 2. What are the traits of an effective leader? Do I have these traits? How would I develop these traits? 3. How would I ensure that my work goals and plan reflect the organisation’s goals and plans? 4. How would I ensure that I meet my job responsibilities? 5. How would I measure and maintain my personal performance? 6. How would I prioritise work? 7. How would I use technology to organize and manage my work? 8. How would I ensure that I maintained a work/life balance? 9. How would I ensure that my personal knowledge and skills meet required competency standards? 10. How would I determine my developmental needs? 11. What is my personal learning style and how would I ensure that I took advantage of learning opportunities? 12. How would I gather feedback from others about my personal performance and how would I use this feedback to......

Words: 3209 - Pages: 13

Premium Essay

How You Would Go About Managing Your Work Priorities and Professional Development. you would go about managing your work priorities and professional development. 1. What makes a good role model and how would I ensure that I acted as a role model for employees I supervise? A good role model to me is someone that inspires me and I aspire to be like. A good role model needs to have a positive, approachable demeanour. I believe a role model provides inspiration and motivation to seek out accomplishments. Role models send messages about their beliefs by what they do and say. To ensure that I acted as a role model to my employees, I would always act with integrity. I would listen to what my staff have to say and always make them feel like their opinions and contributions are worthwhile and important. I would make sure that my actions always demonstrated my beliefs and I would always demonstrate a passion for what I do. I would not make my employees do a task that I wasn’t willing or capable of doing. Acting as a good role model for my staff would incorporate in my professional development. 2. What are the traits of an effective leader? Do I have these traits? How would I develop these traits? I feel the most important traits of an effective leader is someone that works honestly, ethically, with integrity, has the ability to communicate, has a strong commitment, and the ability to inspire. Do I have these traits? It is sometimes hard to look inwards at yourself and answer this honestly as we would all like to say yes. I definitely think I am......

Words: 3136 - Pages: 13

Free Essay

Manage Personal Priorities

...Manage Personal Work Priorities and Professional Development BSBWOR501A Darya Nadtochiy Assessment activity 1 Part A 1. Two characteristics of a positive role model are: * demonstrate sympathy and forgiveness * be able to develop efficient habits Sympathy: Working at the «Absynthe» restaurant I used to be at the different roles as a worker. Started from waitress that was a simpliest one and did not suppose to have many cirtain skills. When a quiet period started it wasn’t nessesarily to keep a lot of staff so our boss decided to cut the staff off. I was in a bad position as long as I was less experienced then other team members. But I was passionate of this job and learned many things day buy day treated my job not just the way to get money but as a good place to get a qualification and become a professional in hospitality industry. The manager was noticing it and had a conversation with the boss to explain my potential and why they should keep me but others. Forgiveness: We hired new waitress who did not really cares about doing her job properly and deliver excellent customer survice that everyone has to do at the fine dining restaurant. She did everything what I told her to do but did not tried to grow up and not to make me always keep an eye on her to make sure everything done giving me double work. To consider it I suggested to the boss replaced her to make her responsible for the bar so she kept her job and team work bacame more......

Words: 3343 - Pages: 14

Premium Essay

Managing Work Priorities & Personal Development

...Managing Work Priorities & Professional Development | In today's business world, you can find any number of articles in the media about how important it is for you to manage your work priorities and develop your professional capabilities. Competition among people for professional advancement in both position and salary is high and being able to successfully manage your priorities and personal development is a cornerstone in achieving this. Without professional development you will find yourself left behind in the promotion race and missing out on all the 'plum' and challenging roles that you seek. This applies to all types of employees in every facet of business or industry but it is particularly relevant to office-based workers and managers who don't have the strict structures controlling their every task like a process or factory worker does. There are many different things to consider when thinking about managing priorities and professional development but to begin with you need to formulate a plan. The plan should include your performance as a role model, developing your traits as an effective leader, ensuring your work goals and plan reflect the organisation's, meeting your job responsibilities, measuring and maintaining your personal performance, prioritising your work, use of technology, maintaining a work/life balance, meeting competency standards, determining your developmental needs, taking advantage of learning opportunities that best match your......

Words: 3810 - Pages: 16

Premium Essay


...customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the barista and lead barista positions and acts as the manager on duty in the absence of the store and/or assistant manager Store Operations: * Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments. * Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary. * Establishes effective and positive communication amongst all team members. * Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy. * Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift. * Assists store manager and assistant manager in planning and executing all sales promotions effectively and efficiently. * Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed. * Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards. * Promotes and practices safe work habits, reporting potential safety hazards, operational......

Words: 483 - Pages: 2

Free Essay

Balancing Work and Personal Life

...Balancing Work and Personal Life [Author’s Name] [Institute] [Date] Introduction In many homes and organizations, the challenge of balancing work and personal life is rising among employees and employers. Today’s society is fast-paced. People are challenged with multiple demands at the workplace and attending to their personal lives without compromising their personal life duties and work duties. This essay offers some insight on possible solutions to balancing work and personal life. Challenges and Solutions Balancing work and personal life is a dominant issue in today’s society, which is filled with conflicting commitments and responsibilities. The key factors that contribute to the challenge of balancing work and personal life are competition and interest in personal values. Existing research suggests that a conflict between family and work has consequences that can affect the career attainment and the quality of a family life for both women and men (Lockwood, 2003, p. 4). For instance, women experience the challenge of either having an active career or marriage and children, and men usually trade off career and personal values. Such challenges often lead to poor employee productivity, task avoidance, drug abuse, and marital problems. Therefore, there is need to balance work and personal life. A balance between work and personal life can motivate people at the workplace and foster better personal lives. Balancing work and personal life can be achieved through......

Words: 358 - Pages: 2

Premium Essay

Bsbwor501 Manage Personal Work Priorities and Professional Development Assessment 2

...BSBWOR501 MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT ASSESSMENT 2 - WRITTEN ASSESSMENT 28/04/2016 Answers: The best way to serve as a role model at workplace is to either have a clear, defined and organised work method and interact successfully with colleagues at all levels. For example a good role model will always organise his work by setting goals, managing time effectively and sharing his personal experience with others, he will also encourage them. Microsoft Outlook - with this software you can manage all tasks such as work projects and family business, it also can be easily looked online by everyone involved in the tasks. It allows to manage tasks and deadlines also. Personal Digital assistant - such as iPads or any other tablet, which allows you to keep connected when you’re away from the office, send out emails, set reminders, keep an eye to your To-Do list. CRM Clients Relationship Database - which lets you save time by gathering all clients data such as names, phone numbers, emails, purchases etc all in one place. Internet - which is the best and most important tool you may use to manage your work, since without internet you wouldn't be able to make researches on a multitude of work related subjects, even when you're away from the office. You won't even be able to synchronise applications such as Outlook or To-Do lists with your colleagues. Management Software - which is used to cope with a multitude of tasks such as payments, wages,......

Words: 1248 - Pages: 5

Free Essay

Bsbwor501 Manage Personal Work Priorities and Professional Development

...05/06/2016 BSBWOR501 Manage Personal Work Priorities and Professional Development | | Short Answer Questions Question 1 - Build downtime into your schedule. When you plan your week, make it a point to schedule time with your family and friends, and activities that help you recharge. - Get moving. It's hard to make time for exercise when you have a jam-packed schedule, but it may ultimately help you get more done by boosting your energy level and ability to concentrate. - Remember that a little relaxation goes a long way. Don't assume that you need to make big changes to bring more balance to your life. Brooks recommends setting realistic goals, like leaving the office earlier 1 night per week. Question 2 - Organize & Prioritize Create a daily schedule and follow it. Identify the top three or four critical projects that need to be completed. Ensure your task list is manageable, adds value, and benefits your firm. - Stop Multitasking Guilty as charged! In the past I’ve been a master multitasker, or so I thought. I could answer a phone call, respond to an email, and dabble on a project simultaneously. I was satisfied that I could work on several projects at once. In reality, the quality of my work was compromised. Multitasking lowers IQ, lowers EQ (emotional intelligence), slows you down, increases stress levels, and causes mistakes. Master unitasking instead. - Avoid Distractions Did you know that focus is a fundamental quality of productive......

Words: 2575 - Pages: 11

Free Essay

The Effects on It Personal in the Work Place

...working as a team member, as well as independently * Able to motivate staff to meet project deadlines EDUCATION/TRAINING ITT Technical Institute, San Diego, CA - Associate of Science in Computer Network Systems, Anticipated Graduation, June 2012 – Current GPA 3.81/4.0 * Courses include: Introduction to Personal Computers, Introduction to Computer Programming, Problem Solving, LINUX Operating System, MICROSOFT Desktop Operating Systems, Strategies for the Technical Professional, Network Standards and Protocols, College Mathematics 1 U.S. Marine Corps Trained in Firearms, Leadership, Diversity, Communication, Basic Electronics Maintenance, Computer & Networking System Administration EXPERIENCE IT Customer Support Agent, Mindtouch Inc., San Diego, CA (2011 – present) Help resolve issues faced by the users of the business Wiki Software * Providing first level customer support, e.g. troubleshooting issues with software in various server configuration environment’s * Work with clients to identify specific problems and depending on problem, either passes client to 2nd level support or resolves problem with client. * Install and maintain work laptops * Maintain server room Sales Associate, ESET (Manpower*), San Diego, CA (2010-2011) Assisted with Sales of ESET’s Internet Security products; *temporarily assigned through Manpower. * Open and complete morning opening duties. * Assist with Sales * Provide the public with safer......

Words: 536 - Pages: 3

Resident Evil : Chapitre Final FRENCH HDRiP MD 2017 | You Only Live Once | A League of Their Own