Premium Essay

Carol Baines - Case Study

In: Business and Management

Submitted By pankajmital
Words 1267
Pages 6
Carol Baines – A Remarkable Turnaround

Pankaj Mital

California Southern University

MGT 87525

January 12, 2014

Dr. Brett Gordon

Carol Baines – A Remarkable Turnaround

Introduction After sudden death of main business owner, the husband of Carol Baines, as well as Carol with a minimum knowledge about his business, decided to continue despite of major competition in the area with chain office supply stores. Carol’s difficulties were not over by the death of the husband as major health concern; a breast cancer also hit her within about a year. This time she had to face even more hardship with uncertainty of her life and long lasting Chemotherapy. Carol kept her focus on business and mainly the people who were working in the business. Every business and successful person faces some difficulties throughout their career and they must continue to be persistent. As Graves (2013, pg.1) states “From day one a human being must learn to be persistent to walk, ride a bike, read, do algebra and run a successful business and people usually don’t succeed the first time at any of these.” In this case Carol continued to be persistent and ensured that she did not allow her hardship to impact her business or her employees. Analysis In the life of a small business there are always some ups and downs, but when it comes to a situation when the person managing a family business suddenly passes away, most businesses close their doors as their thought process are mostly negative about business and its well-being. In Carol Baines case she decided to manage the business herself and took the immediate leadership decisions in investing for advertisement to keep up with the competition as well as worked with individuals who were working for the company. Fleenor (2012) refers to a study presented by John W. Gardner in 1989,…...

Similar Documents

Premium Essay

Case Study

...Case Al’s Exhausting Dilemma Al Munn had promised to take his wife and two sons on a sight-seeing tour of the beautiful Shenandoah Valley in Virginia. They reviewed maps and made the necessary motel reservations along their intended route. They would leave in four days, plenty of time to have their mechanic, John ready the family station wagon for the long drive south. Al had to be back at work in one week and could not risk having car trouble so far from home. John, an excellent mechanic and trusted friend had checked over the wagon on several other occasions. This time, his inspection revealed one problem: small holes in the exhaust system. The muffler and tailpipe would have to be replaced to ensure a safe and quiet car ride. Luckily for Al, the exhaust system carried a lifetime guarantee, so it could be replaced at no charge by any authorized dealer. Yet the nearest shop that could make good on the guarantee was sixty miles away in another city. Al reasoned that he had to have the work done. His family’s safety was too important to let the repairs wait. He made a few calls over the next couple of days to verify that the muffler company had the parts in stock and could do the repairs on Saturday morning, the day before the Munns would leave for Virginia. Al felt pretty good as he gave his keys to the muffler shop desk clerk. The sixty-mile drive had passed quickly as he thought about leaving the headaches of his job for a vacation with his family. However, the......

Words: 1180 - Pages: 5

Premium Essay

Case Study

...“ Consensual relationship agreements, or love contracts are another option employers can use either alone or in conjunction with a fraternization policy to limit the risk associated with employee relationships.” I think that these agreements are both important and necessary in an effort to protect the parties potentially involved in a brewing new relationship and the company in which the relationship is taking place. It’s either this agreement or following the option of Carol T. Kulik author of “Human Resources for the Non-HR Manager” which tells us, “.. to turn a blind eye and hope that any romantic relationships that develop won’t turn sour and devolve into harassment.” I do not think that turning a blind eye to anything is a good idea as most likely it could backfire and turn messy. Work place relationships are kind of hard to get around with the amount of time each person spends in the work place. Michael Parks, a survey research specialist writes in his “2006 Workplace Finding” research study assignment that, “About 40% of employees reported being involved in a workplace romance at some point in their careers. This number has changed very little since 2001 (37%).” In addition to the fact that over 40 percent of people reported being romantically involved with another person at the work place, more research shows that seventy percent of offices have no policies at all against working place relationships, or the policies that they do have are not as clear as......

Words: 1891 - Pages: 8

Free Essay

Case Study Case Study Case Study

...This case study is an excellent example of how different types of parties can be brought together in a large scale transaction and how the original energy of those early meetings can be lost over time. I imagine that when Anthony Athanas was purchasing those old piers back in the 1960s many, if not all, of his colleagues, friends, and family members told him that he was off his rocker. I’m sure Athanas was looking at this land as his family’s ticket to financial prosperity and somewhat of a legacy that he could leave to his descendants for years and years to come. One of the items I wish the case would have divulged is the amount of money that Athanas had invested in the properties. For me this information would have given an insight to his net worth and how much he had riding on this investment. I assume it was substantial given his actions later in the process. Twenty years later Athanas’ dreams came true and all those naysayers were more than likely green with envy. The amount of pride Athanas’ had in his investment at that moment had to have been insurmountable. Being approached by a big time real estate development company and their extremely wealthy client, Hyatt Corporation, must have made Athanas feel larger than life and made him feel like something he isn’t, which is a developer himself. The case doesn’t give much insight into whether Athanas had any representation or anyone consulting him throughout the process. From the beginning, I saw this as matchup...

Words: 1190 - Pages: 5

Premium Essay

Case Study

...ABC Case Study Analysis COMM/235 July 02, 2013 Virginia Stewart ABC Case Study Analysis This case study is to establish the obstacles that Mr. Carl Robins has and to concentrate on a solution. The intent is to communicate the outcome of my findings in a manner in which I would deal with the dilemma and to express a practical resolution with connecting the patterns of problematic activities, consequences and solution. One of the most important components included in accomplishing his work comes with great accountability. It shows that he did an excellent job recruiting 15 people with only 6 months on the job. In spite of that, with his lack of job involvement, he needed to develop a fully developed course of action. Obviously, his position is brand-new, yet immediately what we noticed is that he has several major issues in assigning his own duties that are necessary obligations to his job responsibilities. Mr. Carl Robins might have prevented a couple of inconveniences. 1. Remaining an individual of his word is important to one’s reputation, work ethics and moral integrity. 2. Mr. Carl Robins misjudges the capability of his idea and goals. In addition to taking nearly 3 months to set up, he ought to have ensured the conference room for orientation training was available in advance before he scheduled the date. 3. ABC Inc.’s purpose and goals must be the initial measures of the scheduling process. Mr. Carl......

Words: 951 - Pages: 4

Premium Essay

Case Study

...Case Study: Quick Service Restaurants CASE STUDY: QUICK SERVICE RESTAURANTS The Story so far... The project KFC were bowled over by Merrychef when researching heating options for a new product in 2004. Parent company Yum! Brands wanted an oven to speedily deliver a consistent product throughout its 300+ outlets in the UK. Merrychef worked in close partnership with the KFC food development team to create the Rice Bowl, a combination of KFC’s original recipe chicken breast fillet with basmati rice and a sweet and sour sauce for a “fully fused flavour sensation”. The Results The finger lickin’ good Rice Bowl project saw Merrychef supply more than 600 heavy duty 1925 micro cook ovens within a three month period for a high profile national launch. The HD 1925 is now specified for all KFC-A&W and KFC-Long John Siler multi-brand sites across Europe, making it a firm favourite with parent company Yum! Brands. The Menu Rice Rice Bowl sauce Bbq Baked Beans Corn Cobette Gravy Tortilla Key Benefits • • • • • • Consistent quality Consistent operational delivery Speed of service Reduced number of lost sales Ease of operation Reduced training time Many development chefs use our development kitchens to work on new food solutions. If you would like to see how we can improve results and speed up cook times OR for more information on our products and services or would like a copy of our corporate DVD please call Carol Thompson on 01252 553718 or visit......

Words: 274 - Pages: 2

Premium Essay

Sundown Bakery Case Study

...identified could have been minimized by different communication strategies. According to the case study, Sundown Bakery has been experiencing turmoil between its management and employees. The major catalysts of the situation involved newly hired operations manager Has Mickelson's decision to impose new rules on matters such as the compulsory use of uniforms and the introduction of an employee manual. The true nature of the problem can be attributed to Mickelson's inability to consider and acclimate to needs of Sundown's communication processes and the context to which they were previously communicating. Here we will analyze likely causes of the bakery's employee resentment over changes that have been implemented by management in respect to the communication process, context and noise. We will then derive different strategies that could have minimized the nature of the problem. Understanding the communication process is an important part of achieving effective communication and avoiding barriers that would prevent it to flow freely in the organization. It involves a sender, message, medium (channel), receiver and feedback. By analysing the case study, we have interpreted that the issue arose mainly due to incorrect ways of handling the medium aspect of the process. The medium aspect relates to the channels used to convey information from the sender to the receiver. In Sundown Bakery's case, this has been improperly handled by the operations manager who chose to......

Words: 2159 - Pages: 9

Free Essay

Case Study

...Section 5 School Examples, Student Case Studies, and Research Examples • School Examples, page 5.3 – School-Wide Screening, page 5.4 – Progress Monitoring, page 5.5 – Tiered Service Delivery, page 5.9 – Data-Based Decision Making, page 5.13 – Parent Involvement, page 5.16 – Resources, page 5.22 August 2006 Overview In November 2002, the United States Department of Education requested that the National Research Center on Learning Disabilities (NRCLD) identify, describe, and evaluate the implementation of responsiveness to intervention (RTI) in elementary schools throughout the United States. The NRCLD staff worked with the six Regional Resource Centers (RRCs) to identify potential sites and solicit school participation. More than 60 schools across the country initially were considered, and information from 41 of those schools was submitted. The NRCLD research staff reviewed the extensive amount of information submitted and judged that 19 of those schools were engaging in one or more commendable RTI practices based on a review of the following six components of an RTI service-delivery model: • School-wide screening. Screening is a type of assessment characterized by quick, low cost, repeatable testing of critical academic skills or behaviors and can be administered by individuals with minimal amounts of training. A screening measures whether a student should be judged at risk. If a student meets the criteria for at-risk status, he or she is considered for more......

Words: 15342 - Pages: 62

Free Essay

Case Study

...MIS Mini-cases -- 1 of 30 Cases for Use in Management Information Systems MIS Mini-cases -- 2 of 30 MIS Mini-cases -- 3 of 30 Case 01 -- Freeway Ford You are a management consultant working for Franklin Absolom, the majority stockholder for a group of 10 automobile dealerships. He has asked you to spend several days at Freeway Ford, a dealership that is not performing up to its potential. You are not to go ―looking for trouble‖: instead, your assignment is to find ways to help management at the dealership take advantage of opportunities. One day while you are talking with James Kahler, the sales manager for Freeway Ford, you realize that the dealership only uses transaction processing systems—it is not realizing the full potential of the information it has gathered for managerial decision making. For example, Freeway Ford knows the purchase date and owner of every car it sells, but it never contacts owner about routine maintenance. Freeway Ford know that people who purchase a new car generally trade it in for another new car 3 to 4 years later, but the dealership does not contact these previous customers. Another opportunity comes from used car purchasing and sales. Every car has a vehicle identification number (VIN), and the dealership uses this number to check for known problems with a used car before it makes a purchase. A data bank of car insurance claims histories and major repairs is kept on a set of CDs that is sent to the dealership each month. At the...

Words: 12946 - Pages: 52

Free Essay

Abg Case Study

...may also cause it (AIHW, 2011). When bronchitis becomes chronic, there is damage to the small airway and breathing will eventually become difficult (Budweiser, Jorres & Pfeifer, 2011). . Chronic health behaviours such as smoking are usually the cause of chronic bronchitis (AIHW, 2011). Increased carbon dioxide production The body produces CO2 during metabolism. Metabolism is a chemical process involving the breakdown of nutrients into building blocks. According to Porth and Matfin, (2009) a diet high in carbohydrates produces more CO2 during metabolism, as it requires extensive metabolism. The lungs and liver are responsible for the elimination of CO2 during gas exchange (Budweiser, Jorres & Pfeifer, 2011). In the case study Derek has a diet intake that is high in carbohydrates and consumes more than the recommended standard drinks of alcohol which also produce CO2 during metabolism (Farrell & Dempsey, 2011). The increase in CO2 intake and its poor elimination because of compromised airway integrity may have contributed to the perfusion of CO2 into the blood stream making it acidic (Budweiser, Jorres & Pfeifer, 2011). Because CO2 can cross the blood brain barrier it may cause vasodilation; widening of the blood vessels by relaxation of the smooth muscle causing headaches and psychological deficits (Budweiser, Jorres & Pfeifer, 2011). Question 2 (20 marks) It is likely that Derek will require assistance with his breathing.......

Words: 3306 - Pages: 14

Free Essay

Case Study

...e-commerce. business. technology. society. KENNETH C. LAUDON AND CAROL G. TRAVER CHAPTER 4 CASE 1 BUILDING AN E-COMMERCE PRESENCE: WEB SITES, MOBILE SITES, AND APPS ESPN Goes to eXtreme Scale VIDEO CASE Systems TAGS SUMMARY ESPN; IBM; eXtreme Scale; distributed grid computing; grid. ESPN is the world’s largest cable television sports programming network. In addition, it is the Web’s most popular online source for sports results, content, and commentary. Servicing an online audience of more than 50 million unique visitors every month requires ESPN to adopt processing technologies that are extremely efficient, powerful, and flexible. L= 5:40. http://www.youtube.com/watch?v=NIqru81sjV4 URL CASE ESPN (Entertainment and Sports Programming Network) is a multimedia, global cable television network with headquarters in Bristol, Connecticut. Founded in 1979 with financing provided by The Getty Oil Company, ESPN grew along with the cable television industry to become a mainstay of American popular culture. After a series of investments by Hearst Publications, and ABC (the American Broadcasting Network), 80% of ESPN finally ended up in the hands of entertainment giant The Walt Disney Company, and 20% with the Hearst Corporation, a 100 year-old media company based largely on newspaper and magazine businesses. ESPN focuses on sports programming including live and pre-taped continued CHAPTER 4 CASE 1 ESPN GoES To EXTREME SCALE 2 event telecasts, sports talk shows, and other......

Words: 1062 - Pages: 5

Free Essay

Wobbly Wheels Case Study

...Case Study: Wobbly Wheels (WW) Distribution Company Overview WW is a regional transportation and distribution company in operation for over 60 years. The company serves major cities in the Mid-Atlantic region. They are headquartered in Wilmington, Delaware and have a staff of 400 employees including truck drivers. There are 6 distribution terminals (Philadelphia PA, Baltimore MD, New York City, Washington DC, Newark NJ and Wilmington DE) for consolidating freight, and 100 delivery vehicles including 20 tractor/semi-trailer units, 40 box trucks and 40 panel vans. The company operates in a highly competitive business environment. Growth has been stagnant because of a slow economy. John, the president of the company, would like to see growth at 5% per year. He would also like to see expenses cut by 5% to help fund new initiatives. Current revenue is about $39 million a year with profit running at 4%. Current Business Operations WW operates 24 hours a day, 7 days a week. Sales personnel (12 people, two per terminal) visit prospective customers to outline company capability, services provided and costs. When a customer decides to use WW they call the dispatch office with shipment information. Usually they FAX a copy of the bill (s) of lading to a terminal with information such as origin, destination, product description, weight and number of packages. A dispatcher at a terminal makes a list of freight pickups and sends a truck to get the freight. To do this they use the routing......

Words: 3217 - Pages: 13

Premium Essay

Carol Baines

...includes the characteristics such as initiative, persistence, dominance, and drive (Northouse, 2016). Determination is definitely one thing that Carol Baines has once her husband passed. She didn’t let her lack of involvement in the past discourage her from keeping the company strong. From past experience as long as you have determination you can do anything you put your mind too. Sociability is another trait that Carol consistently possessed. Leaders who show sociability are friendly, outgoing, courteous, tactful, and diplomatic (Northouse, 2016). Carol took time out of her busy schedule to make sure she got to know each and every one of the employees that were working at the company. In order to be a strong leader it takes a lot of integrity to get the job done. People who adhere to a strong set of principles and take responsibility for their actions are exhibiting integrity (Northouse, 2016). Carol trusted all of the employees who worked for her husband before his death. She took on a lot of responsibility in order to keep the company strong and growing. All of her old new and old employees thought she was a very solid person. The bible states in Proverbs 11:3 “The integrity of the upright shall guide them: but the perverseness of transgressors shall destroy them (Bible King James Verson (KJV)). I think without the leaderships traits the Carol possessed the company would not be where it is today. Since she is a strong dedicated business woman she has made the company just......

Words: 685 - Pages: 3

Premium Essay

Case Study

...questions out of which students will be required to attempt any four questions. Section B carrying 20 marks will contain one or more cases. Cases prescribed below are only for classroom discussion and internal evaluation and not for end semester examinations Course contents 1. Concept of Management Functions and Responsibilities of Managers, Fayol's Principles of Management, Management Thought The Classical School, the Human Relations School, Systems Theory, Contingency Management, Developing Excellent Managers. Cross cultural issues in management. Case:Shui Fabrics. 2. Planning Nature and Purpose of Planning, The Planning Process, Principles of Planning, Types of Planning, Advantages and Limitations of Planning. Case:Planning for Diversified Activities in a Changing Environment 3. Concept and Nature of Objectives: Types of Objectives, Importance of Objectives, Setting Objectives, Management by Objectives (MBO), Benefits and Weaknesses of MBO. Case:Detroit and Toyota 4. Strategies and Policies: Concept of Corporate Strategy, Formulation of Strategy, Types of Strategies. The Strategic Planning Process, The TOWS Matrix, The Portfolio Matrix, Three Generic Competitive, Strategies by Porter, Effective Implementation of Strategies, Types of Policies, Principles of Formulation of Policies, Decision Making Process, Individual Decision Making Models. Case: Coke verses Pepsi 5. Organizing Nature and Purpose of Organizing, Bases of Departmentation, Span of Management, Determinants......

Words: 8599 - Pages: 35

Premium Essay

Case Study

...Case: The Sundale Club Background The Sundale Club is the largest athletic/social club in the city. It has been established for many years and has a prestigious reputation. Currently, the membership is slightly under 1,000. Sundale once had a waiting list for those wishing to join, but in the past few months the list has been exhausted and the director, Bob Watts, is considering a membership drive to fill unexpected membership vacancies. Alice Smith was thinking about her modeling job on her way home that evening. Today had been dandy. Ted Ellis, the athletic director, had fired Pat Franklin, who had worked for Sundale for nearly nine years. The Problem The whole mess started five months ago when Ellis hired Chuck Johnson to become the mens activity manager. Shortly after Johnson arrived, rumors started that he was a homosexual. Two of the members complained to Frank Havens, the assistant athletic director, that Johnson had made verbal passes at them. Ted Ellis and Johnson were close friends, so Havens was reluctant to approach his boss with this problem. During the next few years more incidents involving Johnsons behavior were reported by various staff members to Havens, in addition to complaints from club members. Havens could sense that his staff was wondering why he had not done something about the situation, and he was aware that seven of the male members had withdrawn from the club. Finally, he requested a meeting with Ted Ellis. The Meeting The......

Words: 1284 - Pages: 6

Premium Essay

Hrm Case Study

...Case Study-1 Jack Nelson’s Problem Chapter-1 Introduction to Human Resource Management Page: 1 * The case is all about the necessity & functions of HR unit in a local bank. In this bank Jack Nelson is a member of board of director and Ruth Jonson is an excellent employee. As Mr. Nelson was very much curious about how Jonson operate her machine, she briefly gave an idea about it. Speaking with the in-charged supervisor of a branch of this bank Nelson found that something was wrong inside the branches. But unfortunately it was not known to Jonson. Jonson found out the main problem and it was high employee turnover. In this bank selection time of employee is very short and at the same time the new employer quit their job in a very short time. All branch supervisors hire their new employees without communicating with the home office or other branches. During the time of development of opening, the supervisors tried to find a suitable employee to replace the worker who had quit. After visiting the 22 branches, the finding is that problems are similar mostly. Nelson wondered about the movements that he should take and the home office steps. The more he thought about the matter, the more perplexed he became. The problem is as much as complex that he couldn’t put his finger on that problem and he did not know the actual place whether to report his findings to the president. * Most of the experts believe that there are five basic functions that all managers......

Words: 12223 - Pages: 49

Jesse Eisenberg | Ch.126 : She's Thought About It | Fairy Tail 60