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Communication Challenges in Global Virtual Teams

In: Business and Management

Submitted By daspi
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Communication Challenges in Global Virtual Teams

Abstract

This paper approaches some of the communication challenges in global virtual teams, such as diversity understanding, asynchronous communication, behavior, language barriers, lack of trust, and technological problems. This paper groups the challenges into five main categories and describes the common issues leaders and team members need to address and overcome in order to succeed. The five categories are time zones, cultural differences, language, trust and relationship building, and technology. The purpose of this division is to help a better understanding of different type of issues in global virtual teams. Knowing these challenges allows leaders and team members to increase team’s performance through good planning and training, and avoid problems other global virtual teams had in the past. In addition, cases study showed communication and technology usage norms play an important role in global virtual teams, these norms or rules are more important in global virtual teams than collocated teams.

Communication Challenges in Global Virtual Teams
Global virtual teams “work across space, time and organizational boundaries” (Montoya, Massey, Hung, & Crisp, 2009, p. 139). A global virtual team is a group of people located in different geographic regions that communicate via telecommunication technology and share a common set of tasks to accomplish when completing a project. Virtual teams working in non-overlapping time zones rely mostly on asynchronous communication, such as e-mail and voicemail. Asynchronous communication adds extra challenges to the team’s management and performance (Furumo, 2009).
The purpose of this paper is to present the most common communication challenges managers and team members in global virtual teams need to overcome, especially in virtual teams…...

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