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Customer Service Training Session

In: Business and Management

Submitted By leevihakanpaa
Words 519
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Customer service training session
Ladies and gentlemen, we have come here to discuss the customer service and the strategy of how to improve it. I will tell you how to make the customer service more efficient so that our customers are more pleased with our products and services.
As you see in this paragraph (slide 2), we have to focus on assuring our customers that our products are the best. Almost 45 percent of the customers went shopping elsewhere, and over 40 percent of them did not find the right products. 33 percent of the customers had to order the products, and 24 percent of our customers did not get to buy the product they wanted from our store because we did not have it.
The main thing that we as customer servants should remember is that the customers are always our main priority. Their satisfaction is our aim. With good customer service we can achieve better place at the market – because the customers are demanding, they know what they want and they want good service. We can easily stand out from the other companies by giving our customers good service. It is important to our company that the customers’ needs can be predicted because that way we can improve our service and the products.
Customers do not always know what they are looking for – that is why we have to know it. We have to offer them the latest and best possible knowledge of different products so that they get convinced about the need for the certain product. We know how the buying decision process goes and we have to be able to be there for our customers when they need it. So, the key rule for us is: be available.
In this paragraph (slide 5) you see how pleased our customers are with our service. Other half has been pleased with the service while the other half has not. We should pay our attention to the waiting time for service. 70 percent have said that the waiting time has not been…...

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