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Heath and Social Care

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Submitted By jessejess29
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In order to complete this work, you need to read through the information about types of communication and complete the activities. These notes must be handed in with the final work.
Once this is completed, you need to move on to the task where you will apply this understanding to a variety of scenarios in health and social care settings. There are three parts to the task. One that represents a pass, one a merit and a distinction. Read the scenarios and instructions carefully.
You should also hand in a full set of references with the work showing exactly where you have found your information. There must be at least two written sources i.e. from books and articles. If you use any information from the internet, you should list the full web address NOT the search engine that you may have used.
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DIFFERENT TYPES OF COMMUNICATION BEHAVIOUR,THEIR CHARACTERISTICS AND USES
There are a variety of ways of behaving when we are communicating with others. The appropriate choice of behaviour is vitally important if we are to communicate effectively. Here we will explore different types of communication behaviour, their descriptions and characteristics, causes and effects, and lastly, will consider possible uses of these behaviours.
Consider 4 different types of behaviour:
• aggressive
• submissive
• avoidance
• assertive
Let’s consider each one in turn.
Aggressive behaviour offends or isolates someone else’s rights. It is a showing, perhaps both physically and verbally, of anger or dominance. It can be an automatic reaction or a one-off reaction to a particularly sensitive or threatening situation, or perhaps ‘the straw that broke the camel’s back’. Aggression can sometimes be an expression of fear, lack of self-esteem, or inability to control a situation in any other way. Aggression…...

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