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Hotel Paris

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Hotel Paris Case
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Introduction In order for companies to grow, profit, succeed, and perform exceptionally, they must find a way to rise above other competitors while pleasing their customers at the same time. However, in order for a company to perform well, it must have the right people working for them; people that are trained, disciplined and dedicated. That’s where human resources come into place. This particular division is responsible for motivating, recognizing, and training the right people for the job. All companies have some sort of strategy that must be formed in order to reach these short term and long term goals and it involves managers at all organizational levels. When it comes to Hotel Paris, a human resources management system was created to help Hotel Paris achieve its strategic goals. Hotel Paris (International) started in 1990 in the suburbs of Paris. It now consists of nine hotels located in France, London, Rome, New York, Miami, Washington, Chicago, and Los Angeles. One of the main strategies is to expand geographically, provide excellent service, and improve their reputation which would lead to satisfied guests and the ability to expand. So, with approval from the top management team and board of directors, they decide: “The Hotel Paris International will use superior guest services to differentiate the Hotel Paris properties, and do thereby increase the length of stays and the return rate of guests, and thus boost revenues and profitability.” Now with the strategy put in place, Lisa Cruz, HR manager, must now figure out a way to implement this strategy in order to achieve their goal by eliciting the required employee behaviors and competencies through job description, new recruitment process, and testing.

Staffing and Job Description Lisa Cruz is aware that in order to influence…...

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