Free Essay

Kool

In: People

Submitted By Aficianado
Words 537
Pages 3
MGMT 5013 Week 2 (22 May 2016) Journal Discussion - SALONEN
Title: Emotional labor threatens decent work: A proposal to eradicate emotional display rules
Authors: ALICIA A. GRANDEY, DEBORAH RUPP AND WILLIAM N. BRICE
Source: Journal of Organizational Behavior; 36, 770–785 (2015)
Date of Publication: 21 May 2015 in Wiley Online Library
Synopsis:
Emotional Labor Threatens Decent Work journal article by Grandey et al is a review and a remedy of the unequal costs of emotional labor borne by the workforce of certain organizations. The authors review the commoditization of required emotional labor over the past three decades and propose eliminating required corporate emotional displays of ie “service with a smile” without proper compensation.
The mechanics and definitions of emotional labor are discussed in the article and the authors suggest employers who currently require sustained levels of emotional labor are violating international standards of “decent work”, conduct unethical business practices and do not treat their workers humanely.
Required sustained emotional labor is a cause of cognitive dissonance of workers and potentially violates their sense well-being by an abusive customer base. The authors suggest emotional labor for the service industry should have a higher value such as some intellectual work and the workforce compensated accordingly.
The authors question the actual productivity and profitability of organizations who require unbalanced emotional labor efforts and proposes treating employees AND the customers in a more humanistic way. If the customers want service with a smile they in effect should genuinely earn it from a service provider who is naturally inclined to give it. Grandey et al does give support to organizations who recognize the value of emotional labor through enhanced employee satisfaction practices such as the Ritz Carlton.
Critique:
The authors do touch on market economics and wage differentials but do not spend enough time on the workforce being able to make decisions on their own to leave a company uninterested in workforce satisfaction or equitable pay. The authors do not allow enough discussion for individuality differences among workers who may thrive in a service oriented environment. There is no discussion or review of “service with a smile” as a job requirement freely chosen by the employed individuals much in the same way a weight lifting requirement is a part of other job descriptions. Not provided in the article are examples of profitable companies in service industries that do treat their workers well with good management systems.
The article does have “a modest proposal” in the title so it is not a surprise that this is an advocacy paper with a research element. The authors do bring to light (or dark) an interesting shift in the perception of how work and the individual emotional effort is valued as the world moves increasingly toward a service economy.
Related Chapter 3:
The Grady article is directly related to what is stated as a growing field of study in chapter three on pages 80 and 81. Emotional Labor is defined as ‘the effort and work required to manage your emotions and keep them under control”. While unequal and sometimes necessary emotional labor may effective for an organization as a whole, it may produce burnout and high stress in staff resulting in undesirable workplace.…...

Similar Documents

Free Essay

Wek 8 Object Oriented Programming

...Making Kool-Aid -Kool-aid -Sugar -Water Public Class Kool-aid //attributes of kool-aid Declare Flavors as String Declare Cherry as String Declare Lemonade as String Declare Grape as String Declare UserInput as string Declare Two_packs as Bool Declare One_Pack as Bool IF UserInput != “Cherry” Set Flavors = Cherry IF UserInput != “Grape” Set Flavors = Grape Else Set Flavors = Lemonade as Deflault IF One_Pack = True Call Sugar() IF Two_Pack = True Call Sugar() End Class Public Class Sugar //Attributes of Sugar Declare Sugar as Float Declare OnePack as Int Declare TwoPacks as Int Declare Input as String Declare newWater as new Water() Set OnePack = 2 cups Set TwoPack = 4 cups IF Input = “1” Set Sugar = OnePack IF Input = “2” Set Sugar = TwoPack Public Class Water //Attributes of Water Declare newOnePack as Int Declare newTwoPack as Int Set newOnePack = ½ gallon Set newTwoPack = 1 gallon Main Module Declare Flavors as new Kool-aid.Flavors() Declare userSugar as new Sugar() Declare userWater as new Water() Declare yes as String While yes = “yes” Display “What flavor of Kool-Aid would you like? Cherry, Lemonade, or Grape” Input Flavors IF Flavors != “Cherry” or “Lemonade” or “Grape” Display “You have Chosen” + Flavors Display “Is this correct? Yes = Y or No = N” Else Display “You have not chosen a correct Flavor” End IF ...

Words: 390 - Pages: 2

Free Essay

Cultural Appropriation in Hip-Hop

...a local Jamaican immigrant and DJ named Kool Herc burst on to the scene with a new style of music in which he employed break-beats over samples of James Brown records. According to the writers of Old School Hip Hop.com “Kool Herc is the father of [the] underground sound from New York that found its way to becoming a worldwide phenomenon” (n.p). However, many other hip-hop historians credit James Brown much more than Herc, and even Kool Herc himself is quoted in a New Black Magazine. Com article crediting Brown with the words, “if it weren’t for James Brown, there would be no such thing as hip-hop” (n.p.) In short, if the Bronx is the Mecca of hip-hop, then James Brown is Allah, and DJ Kool Herc is the Prophet Mohammed. In the early years, hip-hop’s first emcees were DJ’s. It was their job to entertain the crowd, keep the party alive, and introduce the records that they were playing. Kool Herc was the first to employ other emcees to speak over his records for him. According to Piero Scarufi, author of “A History of Rock and Dance Music”, Herc’s emcees, known as the Herculoids, were Jamaican immigrants who appropriated the Jamaican tradition of toasting (a reggae artist speaking in rhyme over instrumental sections of a record) (n.p.). With Jamaican toasts over James Brown samples, DJ Kool Herc and the Herculoids had appropriated and incorporated the “Godfather of Soul” with the vibe of Jamaica to create their own musical genre. Kool Herc perfected the art of sampling,......

Words: 1335 - Pages: 6

Premium Essay

History of Hip Hop

...1970’s when Kool DJ Hecr migrated to the United States from Kingston, Jamaica and settled in the West Bronx of New York City. Kool DJ Herc was a deejay that attempted to incorporate his Jamaica style of d-jaying, which involved into improvised rhymes over reggae records. Unfortuately for Kool DJ Nerc New York seemed uninterested in reggae at that time. Kool DJ Herc was forced to find another appealing sound in order to please his audiences, which he did. Kool DJ Herc adapted a new style, which involved him by chanting over the instrumental or the sections of the popular music of the day.  He learned that by taking two of the same records using an audio mixer, that he could play any segment over and over, so there for he could extend one segment for entire song.      In the early 1970’s and with d-jaying’s emerging such as Kool DJ Herc, hip-hop began to spread through urban areas of New York like wild fire.  Kool DJ Herc, who actually came up with the term “hip hop,” began to realize that this was the beginning of a new genre. As this craze of hip-hop evolved what’s known as the party shouts became more elaborate, d jays began to incorporate little rhymes such as “throw your hands in the air and raise ‘em like you just don’t care.”  With regards to Kool DJ Herc, as he progressed eventually turned his attention to the complexities of d-jaying and let two friends Coke La Rock and Clark Kent handle the microphone duties.  Kool DJ Herc and his friends later became known as Kool......

Words: 1024 - Pages: 5

Premium Essay

Kool

...Have you ever wanted two things at once, but had to choose one? Well then you’ve dealt with tradeoffs and opportunity costs. Tradeoffs consist of everything you give up when you make a decision. For example, if you want a cellphone and a laptop but only have money for one you would pick the opportunity cost, which is otherwise known as the next best thing. If you were to pick the cellphone, the laptop would be the tradeoff and the cellphone would be the opportunity cost. The different levels of government encounter tradeoffs in decisions specifically regarding Montgomery County public schools. The Board of Education asked the County Council to provide $1.6 billion to fund the school budget for the 2005 fiscal year for a higher quality education for every student. However, the county executive had to make cuts in other areas in order to fund the request. During that time the tradeoffs were the $1.6 billion dollars being cut from public parks and recreation. The opportunity cost was the funding of education in Montgomery County. The amount of taxes to be paid is determined by one’s socioeconomic status and the rank of which their income falls under. Taxes are income the government receives from people and businesses. They’re gone towards financing government spending, of which the most important is to finance public goods and services such as public transportation, and maintenance of public parks. The government can increase or decrease taxes which both affect the economy in......

Words: 731 - Pages: 3

Premium Essay

Kool's Strategic Management

...Company Overview Kool is brand of men’s grooming products manufactured by Square Toiletries Limited. It is Square’s first brand specifically made for men and is also the pioneer brand of men’s products manufactured in Bangladesh. Kool’s tagline is “Get Noticed” and as a consequence, Kool products are designed to inspire a kind of confidence and charisma in a man that is hard to overlook. Kool’s portfolio of products includes Kool Shaving Foam, Kool Shaving Cream, Kool Aftershave Gel, Kool Aftershave Lotion, and Kool Body Spray. In a market dominated by the international giant Gillette, Kool was initially a risky venture for Square, whose main interests lay in pharmaceuticals. Kool targeted a market segment of men who wanted quality-grooming products at an affordable price. Thus, Kool positioned itself as an economic alternative to Gillette, yet closely linked its products with the high quality that Square is traditionally famous for. With this prudent segmentation, targeting and positioning combined with a pervasive marketing campaign, Kool quickly managed to gain popularity in the Bangladeshi market. Kool is made by Square Toiletries Limited, whose vision is to “attempt to understand the unique needs of the consumer and translate that needs into products which satisfies them in the form of quality products, high level of service and affordable price range in a unique way”. Other brands under Square Toiletries include Jui, Meril, Chaka,...

Words: 10352 - Pages: 42

Free Essay

How to Make a Kool- Aid Pie

...Today I will teach you how to make a Kool-Aid pie. This is one of my favorite desserts. There are three main steps that you need to complete to create this dessert. Step one is having the utensils you will need, step two is the ingredients the desserts contains, and step three is the process of adding the final touches. Step one is to get all the supplies you will need. First you will need a bowl. It’s very important you use a medium size bowl. Secondly you will need a spoon or a spatula. A spoon or a spatula will basically help you mix the ingredients. Last but not least you will a can opener. Step two is the ingredients. To make the desert there are a few things you will need to start making the pie. First you will need the wet ingredient. Which includes: Condense milk and whipped topping. Secondly is the dry mix which is the Kool-Aid. It doesn’t matter what flavor of Kool-Aid that you choose to use. What matters is that you use it. Lastly is the solid ingredient which is the gramham crackers pie crust. Once you have all the ingredients you are ready for the last step. Step three is the last and final step. The first thing you will need to do is open the whipped topping and Kool-Aid packet. Then pour it into a bowl. I prefer that you use the spatula so you can use the folding method to mix the ingredient. Next you open the condensed milk and pour it into the bowl. After you have all the ingredients poured and mixed together. You will pour it into the crust. Last thing......

Words: 324 - Pages: 2

Free Essay

Koolaid

...Kool-Aid Oh yea! It has been said that Kool-Aid makes the world go round and round. I can remember drinking Kool-Aid for as long as I have lived. I know this drink has been around for a while in my family even my parents drank it when they were kids. Let it be told however, that without the proper tools and directions, the great American beverage is nothing more than an envelope of unsweetened powder. There are five simple steps to create this candy tasting Kool- Aid. Picking the proper packet of flavoring is the first step in making Kool-Aid. Check the grocery store shelf for a wide variety, ranging from Mountain Berry Punch to Tropical Blue Hawaiian. My family normally prefers fruit punch or grape. If it's a difficult decision for you, knock yourself out and buy two or three or, as many as you please. The packets usually run under 65 cents so it's easy to buy as many favors as you like. After choosing the flavor that best suits your taste buds, the second step is making sure that your kitchen houses some necessary equipment for making the Kool-Aid. Find a two-quart pitcher. Plastic is nice. Walmart usually sells them pretty cheap and, they come with a nice lid too. Even though, glass pitchers allow the liquid to shine through and add nice coloration to any refrigerator shelf. Next, find a long-handled wooden spoon. They also have black ones. Either one would work. A one-cup measuring cup, a water faucet that has drinking water. We wouldn't want anyone getting sick......

Words: 727 - Pages: 3

Premium Essay

Kool

...As red blooded Americans people are inclined to view everything American as top of the line, and always having been that way. Whether it is the victory over the British in the American Revolution, or landing a man on the moon there is the sense that everything is encompassed by American lore. The humble beginnings of the American Military, the militia, do not avoid this. The militia has carried through time the status of being an effective first line of defense against any enemy faced during the early days of America. Upon broad speculation and based off results from history this lore would seem to be proven true. A more in depth look into the militia’s presence and actions during battles and wars reveals a much clearer view. Skirmishes the militia took part in included fighting against the Native Americans, in the Imperial Wars of Britain and France, against the British in the Revolutionary War and War of 1812, and finally the Mexican American War. These events coupled with the militia’s actions reveal much more truth to the myth of the militia than was seen before. Many militia actions show the militia as a force to be reckoned with and feared in some respects. Other actions show the militia as nothing short of a rag-tag group of undisciplined men whose continual goal was to fight, retreat, and drink. Members of the militia were required to supply their own weapons. Usually the men would show up in whatever they had, serving as a local defense or police force for......

Words: 1634 - Pages: 7

Premium Essay

Dunk

...Why does Kool Aid need to come in bottles that are then cocooned in plastic? Why do cookies need to be individually packaged? Environmentalists yesterday raised those questions in handing out junk- packaging awards to nine household products they deemed to be packaged in ways that harm the environment. Kraft's Kool Aid Bursts and General Mills' Dunkaroos individually wrapped cookies were among the products singled out by Clean Water Action and Public Interest Research Group for their award. Also named were Kal Kan's Whiskas Ultramilk cat drink, Sheba cat food and Quaker's Oat cups. The groups said the citations were the eighth in a series of "wastemaker" awards calling attention to packaging that pollutes the environment. "I see no reason cats need a juice box," Sheila Balen, director of the Pennsylvania PIRG, said of Kal Kan's Ultramilk beverage package. Kudos Pan Squares sold by M&M Mars was cited for its individually packaged homestyle snacks, along with Wesson Vegetable Oil's new plastics containers (which are nonrecyclable), 3-M's New Stroke Snap-Off disposable paint brushes, and Hillshire Farm's Lunch 'N Munch bologna and cheese snacks. "It's irresponsible, excessive packaging, which wastes natural resources as well as taxpayer dollars," said Sam Spofforth, director of Clean Water's eastern Pennsylvania office. Spofforth said that in addition to the surplus packaging, many of the materials used to package the products were......

Words: 503 - Pages: 3

Premium Essay

Investigation

...sample, Water, Hexane and Ethanol used. The sample are the coo laid used which was red blue and yellow and the markers used which was orange, blue, black, red, and green. 3. The solvent of water mixed with the Kool-Aid created a mixed color of red and yellow for the red Kool-Aid and high streak for the blue Kool-Aid and a disappearance of the yellow Kool-Aid. With markers dipped in ethanol, it created a yellowish orange streak, s short blue streak with little bit of red at the top and a long black streak. 4. the two that I found very similar in my experiment was the H2O blue Kool-Aid with similar features as the blue ethanol. The H20 orange, blue and black markers with the hexane orange blue and black markers as well. Interpreting Evidence 1. from my results we come to a conclusion that the Kool-aid where more soluble in water while the markers weren’t. 2. the one with the highest number of components was the read kool-aid that was dipped in water and the orange and blue markers that was dipped in ethanol. No matter what the Kool-Aid reacted the most to each solvent Making Claims All the markers acted differently with in water, ethanol and hexon and all the coolaids acted the same way excepted with ethanol but for all of the yellow Kool-Aid, they all acted the same....

Words: 258 - Pages: 2

Premium Essay

Kool-Aid

...Long-time popular brand Kool-Aid has been succeeding in it’s market for as long as most of us can remember. In 2011, Kraft and Kool-Aid were largely focusing marketing strategies on their growing Hispanic base. “This year [2011], Kraft says it will triple spending on Hispanic marketing over the last year…Kool-Aid, in a first for any Kraft brand, has allocated the majority of its 2011 marketing budget to reach Hispanics.” (Newman, 2011). However, in 2013 Kool-Aid’s marketing strategy gets another make over. “The print and TV campaigns are geared toward moms…” (Beverage Industry, 2013). Drew Neisser, gets the inside scoop with Senior Director of Refreshment Beverages at Kraft, Tiffany Tamplin, stating, “Kool-Aid discovered that its Facebook fans were predominately 18-year olds and not moms who actually buy the product.” “While working with LoudDoor, a market research and audience-targeting platform…[they found further] ways to engage with moms outside of Facebook” (2013). They did this through their development of their ‘photobomb’ application. This allows the Kool-Aid man to be able to ‘photobomb’ during any photo-op. This application has an astounding 150,000 downloads and generating thousands of social interactions and many new streams of marketing for a fraction of the cost. Kool-Aid is able to remain successful, like other successful business because of a few key factors. First, they understand their metrics and their target market. Marketing decision should be driven......

Words: 1264 - Pages: 6

Free Essay

Kool

...The Views of Far Eastern University - East Asia College Students on the Effects of Boyfriend/Girlfriend Relationship in Academic Grades A Research Paper Presented to: Ms. Loida R. Soreta Submitted by: Ruth Anne Geliberte Kathleen D. Mendoza Far Eastern University - East Asia College April 12, 2011 Chapter 1 INTRODUCTION A. Background of the Study On a daily basis, college students are faced with a conflict of interest: to study or not to study. Often times these decisions are affected by outside factors that are beyond the control of the student (i.e. work, athletics, involvement in organizations). One other factor that is believed to be a major influence is the existence of a significant other. While involved in a relationship during college, one might be forced to choose either studying for school or spending time with the significant other, leaving the student with increased amounts of stress. Level of commitment to the relationship must also be taken into consideration. Many factors contribute to a student’s academic grades; the aim of this research was to know the effects of having a boyfriend/ girlfriend relationship while studying and if it affects the student’s academic grades. There are lots of different types of relationships but romantic ones have a special quality to them that sets them apart. Unlike other forms, they are created through a desire to be with an opposing sexual energy, a different flavour. Not necessarily different......

Words: 2627 - Pages: 11

Premium Essay

What Should We Do Now?

...To: Dante Sorella, CEO, Raydar Electronics Date: 25 April 2012 Subject: RFID Tags in Caps/Visors In regards to the implementation of RFID tags in the caps and visors, its strategic and ethical concerns, and proposed solutions, we are advising that Raydar should join in KK Inc.’s interest in tagging their caps and visors. However, much attention must be given to ethics and possible government regulations. Our analysis has factored in Kool Kid Inc.’s desire for an authentic brand and superior customer experience with Raydar’s current capabilities and future goals. We understood the strategic and ethical concerns to be as followed: • Ethics. o Internal and external individuals may question the ethics of tagging children’s clothing • Government Regulation. o Possible congressional bills restricting the use of RFID in clothing and requiring full disclosure with the use of RFID may be passed. • Reputation. o Possible tarnishing of the Raydar brand as a result of consumer privacy concerns may occur. • Financial Cost. o Research and development costs. o The cost to profits if a strong competitor enters the market. Value Control Much attention must be given to the protection of the customer and his/her private information. The following areas must be addressed to help ensure the success of the RFID tagging project, they are: • The database of customer private......

Words: 789 - Pages: 4

Premium Essay

Kool-Aid Marketing Strategy

...Executive Summary The Kool-Aid brand has faded as the market has become flooded with various choices of sodas, waters, energy drinks, packaged and powdered sports drinks, and a myriad of other options. Our goal is to bring back this brand which was once at the heart of teen popular culture. We will focus on bringing two new products to the Kool-Aid lineup: sugar-free premixed and energy drink. The target market for sugar free Kool-Aid is soccer moms who generally have one to three children ages four to fourteen. We believe these moms will like the idea of having an alternative to sugary sports drinks and sodas for their children. The target market for Kool-Aid energy drink is young adults who enjoy sports and gaming. We believe that these people drink energy drinks more often and grew up with Kool-Aid and will be happy to see it return in a form they can drink and still feel like adults. We plan to run full page advertisements in magazines such as Better Homes and Gardens and many gaming and sports magazines. We have allocated 7% of the revenue from Kool-Aid for advertising these new products. Once a sufficient number of advertisements have run, we will survey and review customer satisfaction. Comparing these results with surveys prior to running the campaign will let us know if Kool-Aid has become part of the consideration set of energy drink buyers and soccer moms. ------------------------------------------------- This analysis will explain how the Kool-Aid......

Words: 3781 - Pages: 16

Free Essay

How to Make Kool-Aid

...How To Make Kool-Aid Kool-Aid is a cheap non-carbonated, colorful soft drink that is available in a large assortment of flavors. It’s a favorite of children and adults alike. Kool-Aid is a better alternative to soda because it’s caffeine free and a good source of Vitamin C, which makes it a lot healthier. Kool-Aid is very simple to make but be advised that without the proper tools and directions, this popular beverage is more or less a packet of unsweetened powder. There's a few easy steps to making this great-tasting beverage. Choosing which flavor is the first step in making Kool-Aid. Check your grocer’s shelf for a wide variety, which ranges from Lemonade to Strawberry-Kiwi with many in between. If it’s too difficult to choose, feel free to buy a few packets. They usually run under 65 cents. Very easy to fit into the budget After choosing the flavor that suits you, the second step is to father the necessary utensils for making the Kool-Aid. Find yourself a two-quart pitcher. Any type will do, except metal ones. Those are a no-no. Next, find a long-handled wooden or plastic spoon, a measuring cup, a water faucet that spouts drinkable water, white sugar, and ice. Now you’re ready to mix. Third, grab one of the edges on top of the Kool-Aid packet between your fingers. With your other hand, begin to peel the opposite corner until the entire top of the envelope is removed. Next, pour the contents of the envelope into the pitcher. Then take the measuring cup and...

Words: 421 - Pages: 2

Şevkat Yerimdar izle | Collana Donna BREIL ROLLING DIAMOND Acciaio Swarovski Viola Turchese | Full List