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M1 Unit 123e132

In: Business and Management

Submitted By Tazraj
Words 1347
Pages 6
M1 – Explain how the management of human, physical and technological resources can impose the performance of Home bargains.

Firstly, by managing Human resources efficiently this will allow Home bargains to perform much better as the staff will be motivated, willing to help and this then allows them to provide a high quality customer service. Home Bargains must make sure that some of the workers that are either employed or getting employed have accumulated skills and experience as this then leads to a better service as the worker has the skills needed to provide a good service for the customers. However, if Home Bargains do not manage Human resources efficiently this will lead to worker not working to their best, low productivity and they will provide customer service of a low standard. In addition, if all the staff have the right training and are motivated to work this will be extremely good for Home Bargains as they know the workers can do more than one task as they have versatile skills, Home Bargains know that the customer service will be of a high standard leading to more and more customers willing to do more business with the company as they know that the service which is provided is excellent. Furthermore this then helps Home bargains to have an increase in the income in the business as people are spending more money and this money than can be used to either motivate staff either monetary or non-monetary or spend that money for training more staff so they can be more efficient and have a higher productivity rate.
On the other hand, by managing the technological resources effectively can lead to Home Bargains providing a better and effective service to their customer. Having patents and copyright allows Home Bargains to gain an edge against competitors as they may have a product or idea which the competitors do not have and they cannot copy it as its patent…...

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