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Managing Operations

In: Business and Management

Submitted By hkhwong
Words 1282
Pages 6
Introduction

The company that I am working at is an in-house property development management company for a medium size real estate investment and property development firm in Hong Kong. The firm is a subsidiary of a multi-disciplines Group, which also run other business including retail, financial services, publishing and printing, as well as hospitality. Previously, the major duty of the management company was to provide management services for maintenance and fitting out works for those retail shops and office premises owned and operated by the same Group. In late 2000, the Group decided to expand its real estate business and strengthening its property portfolios in Hong Kong and China through acquiring lands and carries out new development projects. It started with 4 luxurious residential projects in Hong Kong at around the same time and they have been completed recently. Now, the Group decided to go for a huge investment through the development of prestigious hotel project in Hong Kong and an A-Grade office development in Beijing, China .

The Problems

Before proceeding to the next new development project, the senior executives would like to investigate the quality issues and effectiveness of operation of the management company where I worked. After review and analyze the process and result of the above-mentioned projects, problems that can be categorized into three main factors, which are time, quality and cost were identified.

1. Time
a. One of the projects was delayed for near 2 months due to the poor performance of a nominated sub-contractor selected by the management company and finally a new contractor have to be appointed to rectify the defects and take up the remaining works. Both time and money has been paid for the lesson due to the improper system on selection of consultants, contractors and suppliers at the beginning of the project.

b.…...

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