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Mr, Bsc

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THE IMPACT OF TRAINING AND DEVELOPMENT ON WORKER PERFORMANCE AND PRODUCTIVITY IN PUBLIC SECTOR ORGANIZATIONS: A CASE STUDY OF GHANA PORTS AND HARBOURS AUTHORITY

By

Irene Ferguson Laing (BSc. ADMIN. HRM)

A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, in partial fulfillment of the requirements for the degree of

COMMONWEALTH EXECUTIVE MASTERS OF BUSINESS ADMINISTRATION
Institute of Distance Learning-KNUST

June, 2009

1

DECLARATION I hereby declare that this submission is my own work towards the CEMBA and that, to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the university, except where due acknowledgement has been made in the text.

2

DEDICATION I dedicate this work to my mother Miss Margaret Yankson for her love and encouragement.

3

ACKNOWLEDGEMENT Foremost, I am grateful to God for seeing me through my years of University education. I dedicate this work to God Almighty. He has been the wind beneath my wings. His Grace and Mercy has brought me thus far and I am grateful.

My deepest appreciation and thanks go to my supervisor, Mr. Jude T. Adjoe for his guidance and constructive criticisms that helped me stay focused from the beginning of this work to the end.

I am highly indebted to Mr. Stanislaus Friday Keh, Director of Friskeh Company Ltd. for his unwavering support and also for his material and financial support throughout my education and research work. Thank you for believing in me.

I also want to thank the Management and staff of Ghana Ports and Harbors Authority for their help and contribution towards the success of this project.

Finally, I am grateful to Mr. Adolph Lokko of Central University College for proof reading my work.

4…...

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