Premium Essay

On the Front Line Service Sector

In: English and Literature

Submitted By jstuart01
Words 271
Pages 2
Topic: Stress in today’s low end service jobs

Significant Details:
• Difficult relations with customers and often managers
• Low pay
• Time factors such as being understaffed and lack of manager support
• Criticism and favoritism

Relate: I am currently working a second job as a cashier in a grocery store. This article describes my stress and the reasoning behind it perfectly. Majority of the shifts that I work are understaffed and I end up with long lines and irate customers. I am often yelled at because they are in a rush and had to wait a long time on line. The managers on shift are usually nowhere to be found and most will not open another register to support me or any other cashier. Being 30 years old, customers often look down on me and assume I am dumb because I am working as a cashier. Little do they know, I have a full time job in the Human Resources field and could easily school them in multiple areas of information. Fortunately for them, thanks to “the customer is always right” I bite my tongue and just smile.

React: As at least one other student stated, this is one of the main reasons I have gone back to school. Once I have obtained the degree I am pursuing, my current full time job will give me a pay raise and I will be able to quit my second job. As much as I would love to leave right now, I just keep telling myself, even at a little bit over minimum wage, the extra money at the end of the week…...

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