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Operations and Supply Chain Management

In: Business and Management

Submitted By hyl5525
Words 4042
Pages 17
Chapter 01
Operations and Supply Chain Management

Learning Objectives for Chapter 1

1. Understand why it is important to study operations and supply chain management. 2. Define efficient and effective operations. 3. Categorize operations and supply chain processes. 4. Contrast differences between services and goods producing processes. 5. Identify operations and supply chain management career opportunities. 6. Describe how the field has developed over time.

True / False Questions

1. Efficiency means doing the right things to create the most value for the company.
True False

2. Effectiveness means doing the right things to create the most value for the company.
True False

3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.
True False

4. A worker can be efficient without being effective.
True False

5. A process can be effective without being efficient.
True False

6. Operations and supply management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.
True False

7. The term "value" refers to the relationship between quality and the price paid by the consumer.
True False

8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.
True False

9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
True False

10. Fashion retailers, in particular, need to have plenty of inventory on hand because demand is so unpredictable.
True False

11. Today's…...

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