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Phase of Emotional Transition

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Quality culture is an organizational value system that results in an environment that is conducive to the establishment and continual improvement. Quality culture consists of values, tradition, procedures, and expectations that promote quality and to implement the quality culture it will requires cultural change. There are three reason why cultural change is need, the first one is the change cannot occur in a hostile environment, second is the quality culture will need time to change and the last one is the difficulties to overcome the past.

To establish a quality culture it will involves specific planning and activities for every business or department. Some steps need to be identified and the outlines of the emotional processes that the employee go through as the steps are being taken. The top management will need to recognize and accommodate the emotional transition required not only of employee but also themselves.

They are seven phases of emotional transition, the first one is shock. Most people will shock when there is a change in the way the doing thing. People feel uncomfortable to do something they not used to since them already comfortable with their everyday work. Unexpected changes will interrupt and shock them. The natural state of human is they does not welcome new changes in their life and most of them find it hard to accept the changes.

The second is denial, when they were shock by the new changes they will automatically denial the change. However the shock won’t be lasting forever since human has the capability to adept with changes, only time will decides it. Third is realization, even they were shock and deny the change, they still realize that thing already changing. Whether they approve the change or not it will still happen and they will need to force themselves to be comfortable with it.

The fourth phase is acceptance, the…...

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