Premium Essay

Progressive Case Study

In: Other Topics

Submitted By eviesidiropoulos
Words 374
Pages 2
Progressive Insurance

Assignment question:

1. What is Progressive’s business? a. . Insurance company—auto, home, motorcycle, renters, boat, etc. b. . Staying competitive with other insurance companies—low rates, great coverage, fast claims c. . Keeping customers by exceptional customer service d. . 24/7 communication with customers e. . Online and in-person services

2. What is critical to the success of the business? a. . Fast claim reports and payments b. . Thousands of response vehicles (IRV) c. . Communication between adjusters and headquarters d. . Communication between headquarters and customers e. . Low rates—keeping customers

3. How does Progressive’s use of hardware contribute to these success factors?

|Critical Success Factor |Type of Hardware |Contributions |
|Communication between |Laptops—part of a distributed |Customers can contact headquarters on a claim or an accident |
|headquarters, adjusters, |processing system with multiple |Dispatchers can track the locations of the IRVs and connect them|
|customers, policy holders, etc. |servers |to the accident |
| | |Agents at the scene can write up claim at the scene |
| | |Agents can communicate with headquarters and policy holders |
| | |instantly |
| | |Claims are reported and disputed quickly which can increase |…...

Similar Documents

Premium Essay

Additional Note on Progressive Case

...ADDITIONAL NOTE ON PROGRESSIVE CASE (TO BE CONSIDERED FOR CASE ANALYSIS) In March 2000 Progressive began to offer a new product: homeowners insurance. Made available first in an Arizona pilot, the program was extended to Michigan in October 2000, Maryland in January 2001, and Illinois in September 2001. Marketed initially through specially selected and trained independent insurance agents, Progressive’s homeowners policies were eventually to be\ offered, along with its primary product, auto insurance, through the company’s two direct channels, its 800-number and web site. Many consumers sought the convenience of bundling auto and homeowners insurance rather than dealing with separate companies for each policy. Some insurers even offered discounts to customers who consolidated their coverage. Progressive executives thus viewed homeowners insurance as a natural extension of the company’s auto-insurance product suite. In 1997 Progressive ran a trial partnership in Ohio with Travellers Casualty, a major player in homeowners insurance, whereby consumers were offered homeowners quotes when they called for auto insurance. By 2000, Progressive had decided to offer its own homeowners product. 2 The product was launched slowly in select states. The move into homeowners seemed an obvious choice for Progressive. The data-driven company had success in providing auto insurance rates that more accurately (and less expensively) reflected individual consumers’ coverage needs. Cross-selling......

Words: 1184 - Pages: 5

Premium Essay

Case Study

...Running head: A Tale of two coaches               Case Study: A Tale of Two coaches – Part I Isaac Jonathan Kurapati Grand Canyon University: LDR 600         Introduction The tale of two Coaches brings out an outstanding contrast between two successful basketball coaches. When we look at a broader perspective, several different forms of leadership styles and approaches have been adopted by the both the coaches. Based on observations, coach knight plays a negative leadership style role, while coach K’s approach was a more positive approach. The behavior of the two coaches is therefore differing to each other. Coach Knight’s Leadership approach style was hurtful, detrimental and vigorous but lead, but through these practices his team had successful wins. On the Parallel, coach K was liberal, substantial and progressive but also potent. The two coaches practiced many rules and made several changes to succeed as a team, they were very talented and had skills that left constant trails for success. Power Bases Expert, Referent, coercive and Reward Powers were the Power bases used by both the coaches for the successful building of a successful team; Coach K has used reward and referral power by connecting with his players and by constantly encouraging his players by consistently appreciating their performances and thus used the power bases in a positive way. Knight used applied coercive power on his players in order to boost......

Words: 590 - Pages: 3

Premium Essay

Progressive Case

...Progressive Insurance1 If you‘ve ever been in a car accident, you know how it feels to wait for your claim payment to arrive. Insurance companies love to hold the money as long as possible to keep every penny of interest. Progressive Insurance is the notable exception to the industry rule: It tries to pay as quickly as it can – by getting claims adjusters out of the office and onto the street where they can interact with clients. The logic behind such a radical notion? Happier customers and more productive claims reps will more than make up for the lost interest revenue. At Progressive, that radical notion is based on IRV, which stands for “immediate response vehicle,” a fleet of SUVs loaded with enough communications gear – laptops, printers, and cell phones – to allow adjusters to settle claims right at the scene of the accident. That’s a big improvement over the scenario that still pervades the industry: Wait a week or two to see the car and make hand written notes, snap photos, drive back to the office, type it all into the mainframe computer, and issue a request for a check. Ten years ago, the IRV project involved just 10 adjusters in Florida. Today more than 11,000 mobile claims reps share a fleet of 2,600 IRVs. Not only did the program help improve customer retention by 20% last year; it has helped Progressive shave labor costs. Progressive’s mobile adjusters can handle nearly twice the workload they could a decade ago. IRVs have also helped revenues climb from......

Words: 447 - Pages: 2

Free Essay

Case Study Case Study Case Study

...This case study is an excellent example of how different types of parties can be brought together in a large scale transaction and how the original energy of those early meetings can be lost over time. I imagine that when Anthony Athanas was purchasing those old piers back in the 1960s many, if not all, of his colleagues, friends, and family members told him that he was off his rocker. I’m sure Athanas was looking at this land as his family’s ticket to financial prosperity and somewhat of a legacy that he could leave to his descendants for years and years to come. One of the items I wish the case would have divulged is the amount of money that Athanas had invested in the properties. For me this information would have given an insight to his net worth and how much he had riding on this investment. I assume it was substantial given his actions later in the process. Twenty years later Athanas’ dreams came true and all those naysayers were more than likely green with envy. The amount of pride Athanas’ had in his investment at that moment had to have been insurmountable. Being approached by a big time real estate development company and their extremely wealthy client, Hyatt Corporation, must have made Athanas feel larger than life and made him feel like something he isn’t, which is a developer himself. The case doesn’t give much insight into whether Athanas had any representation or anyone consulting him throughout the process. From the beginning, I saw this as matchup...

Words: 1190 - Pages: 5

Free Essay

Progressive Insurance Case

...What are the benefits and limitations of Progressive’s IRV system and the UniFirst PDA system? 1. There are many benefits and few limitations to the IRV system for Progressive and the PDA system for UniFirst. The IRV system for Progressive has helped them to increase customer satisfaction, increase customer retention rates, and lower operating costs. The PDA system for UniFirst has benefited them due to lowering labor costs and increasing revenues. Both companies have benefited from the fact that they are now able to streamline their businesses. Some of the limitations for both organizations included obstacles when technology fails and potential security issues. What computer system technologies could progressive add to improve the business value of its IRV program? 2. Some ways to enhance the already beneficial IRV system that Progressive has employed include the following. Progressive would benefit from supplying their agents with electric or hybrid vehicles equipped with navigational and hands-free technology. The combination of these additions to their already existing system would allow for agents to be more efficient, further reduce costs and save time during travel. Should UniFirst switch from PDA’s to Tablet PC’s? Why or why not? 3. PDA’s and PC’s offer different benefits. The benefits of continuing use of the PDA’s are its affordability, size and ease of replacement. Tablet PC’s such as the Apple iPad or the HP Slate, offer the benefits of being able......

Words: 280 - Pages: 2

Premium Essay

Progressive Insurance Case Study

...need * Store the pictures * Share it with managers * Document traffic patterns | * Be able to offer discount | Device (on-board diagnostic) | * Record the data and get rate * Get the frequency of the vehicle operator brakes | 4. How does all of this use of hardware benefit customers? Type of Hardware | Customer Benefit | IRV | * Get response more quickly. | Cell phones, Wireless laptop, Ink-jet printer, Digital cameras | * Get premium more quickly * Convenience * Easy to get connected * Get information quickly * Get more accurate claims | Device (On-board diagnostic) | * Be about to get discount | Sensors | * Get timely information | 5. Relate Moore’s law to this case. Moore’s Law | Progressive Insurance | Personal computer performance doubles every 18 months | Adjuster can handle twice the workload they could a decade ago | The number of components integrated circuit had doubled every year | Make the powerful and affordable IRV | Used in semiconductor industry to guide long-term planning | The revenue climb from $1.8 billion to more than $9 billion during that period | Technological change | Allow adjusters to settle claims right at the scene of the accident |...

Words: 430 - Pages: 2

Free Essay

Case Study

...Poland: A Case Study for Efficient Markets? Poland’s GDP grew by 1.7% in 2009. It was the only European country with positive economic growth that year. “What did Poland do right?” is what many pundits were asking throughout 2011, late 2010, and has recently been brought up yet again. Poland has even been called the “case study for free markets.” In this political election year, where many are calling for the repeal of Dodd-Frank, dismantling of the Treasury’s Office of Financial Research, and the Consumer Protection Financial Bureau, it would be good to discuss Poland and whether it truly is the “case study” for free market economics. Commentators have argued that Poland’s Finance Minister and Prime Minister “have an unyielding belief in the free markets.” Equating Poland’s policies to Austrian economics advocated by F. A. Hayek and his mentor Von Mises. Using Von Mises for economic policy is a bit misplaced as even Friedman, loyalist supporter of F. A. Hayek, has harsh criticism for Von Mises’ intolerance for opposing economic views. Von Mises is more of an early to mid-1900s example of today’s hard-right conservative policies, than strong analytic economic policies. In fact, Von Mises presented an ideological type of economist, opting to support fascism to quash support for communism. He also, simultaneously opposed progressive tax to the point that he vehemently disagreed with economists so much that he used today’s strong economic analysis of calling them “all......

Words: 1088 - Pages: 5

Free Essay

Progressive Insurance Case Study

...Robert Powers September 29, 2013 MIS2701 71306 Dr. Richard M. Kesner Progressive Insurance Assignment question: 1. What is Progressive’s business? a. Insurance Protection b. Settle claims quickly c. Inspect vehicles d. Issue checks – damages compensation e. Immediate Response Vehicles (IRV). f. Security and Protection g. Estimates 2. What is critical to the success of the business? a. Management of Data (better control/less fraud) b. Claims payment as quickly as possible c. IRV’s ability to settle claims right at the scene of the accident d. Mobile adjusters (on the street instead of in the office) 3. How does Progressive’s use of hardware contribute to these success factors? |Critical Success Factor |Type of Hardware |Contributions | |Management of Data |Laptops |Access customer’s policy and transmit. Upload all information | | | |Print checks and other documents | | |Printers |Contact others when needed | | |Cell phones |Take photos of accident scene and damages | | ...

Words: 428 - Pages: 2

Free Essay

Progressive Mis Case

...[pic][1] Case Description If you‘ve ever been in a car accident, you know how it feels to wait for your claim payment to arrive. Insurance companies love to hold the money as long as possible to keep every penny of interest. Progressive Insurance is the notable exception to the industry rule: It tries to pay as quickly as it can – by getting claims adjusters out of the office and onto the street where they can interact with clients. The logic behind such a radical notion? Happier customers and more productive claims reps will more than make up for the lost interest revenue. At Progressive, that radical notion is enabled (in part) by IRV, which stands for “immediate response vehicle,” a fleet of SUVs loaded with enough communications gear – laptops, printers, and cell phones – to allow adjusters to settle claims right at the scene of the accident. That’s a big improvement over the scenario that still pervades the industry: Wait a week or two to see the car and make hand written notes, snap photos, drive back to the office, type it all into the mainframe computer, and issue a request for a check. Ten years ago, the IRV project involved just 10 adjusters in Florida. Today more than 11,000 mobile claims reps share a fleet of 2,600 IRVs. Not only did the program help improve customer retention by 20% last year; it has helped Progressive shave labor costs. Progressive’s mobile adjusters can handle nearly twice the workload they could a decade ago. IRVs have also......

Words: 675 - Pages: 3

Premium Essay

Case Study

...Executive Summary This report considers a case study which introduces and provides examples of faux change and superfluous change. Within this discussion, these areas of change context are considered and evaluated with regard to how they may be identified and resisted. The report also defines and evaluates organisational change and the frameworks within which it may be undertaken. The impact of change is discussed and is followed by an analysis of resistance to change and the factors that may enhance or weaken it. The report then focuses on force field analysis before concluding with the point that although change may be seen as being inevitable, it must be carefully considered and strategically planned and justified before being implemented. Table of Contents 1.0 Introduction 1 2.0 What is Organisational Change? 2 2.1 Definitions of organisational change 2 2.2 Frameworks in which organisational change can be undertaken 3 3.0 Faux Change and Superfluous Change 4 3.1 Faux change 4 3.2 Superfluous change 4 3.3 Case study examples 5 4.0 Impact of Change 6 4.1 Organisational culture and change suitability 7 4.2 Resistance to change 8 Conclusion 9 References 9 1.0 Introduction This report is concerned firstly with organisational change and then with the extent to which a change may be necessary and whose interests may be served by a change process. The case study which provides the background and scenario for the report has two examples where......

Words: 3054 - Pages: 13

Free Essay

Case Study

...Case Study Alzheimer’s Jamie Newell HSC/245 Intro to Health and Disease September 8, 2014 Gwendolyn Ivy Case Study: Alzheimer’s Case Study Chapter 21 Alzheimer’s disease is a progressive, degenerative disorder that attacks the brain’s nerve cells, or neurons, resulting in loss of memory, thinking and language skills with noticeable behavioral changes. (Alzheimer’s foundation, 2014). In the case of Jenny’s grandma, she states her grandmother is confused, forgets and is often short tempered; these are among the early stages of Alzheimer’s disease. Early stages can include mood and personality changes, poor judgment, difficulty with words or memory, trouble understanding simple directions, confusion with time or place and difficulty with normal daily activities. (Alzheimer’s signs & symptoms, 2014) There are many different stages of Alzheimer’s disease most are listed into three stages: stage 1 mild/early, stage 2 moderate/mild and stage 3 severe/late. For Jenny’s grandmother she appears to be between stages 1 and 2. Stage 1 has memory lost, confusion as well as mood swings and depression. Stage 2 is more progressive with even more confusion, memory loss is greater, some delusions and behavioral changes occur in this stage. Jenny states that her grandmother is short-tempered at times. Jenny needs to take her grandmother to a doctor so she can be evaluated by a professional to determine if she is in fact in the early stages of Alzheimer’s......

Words: 594 - Pages: 3

Premium Essay

A Study on Progressive Income Tax a Case Study of Us & Brazil

...A STUDY ON PROGRESSIVE INCOME TAX A CASE STUDY OF US & BRAZIL ________________________________________ INSTRUCTOR: DALIA EL-EDEL ECON 310-02 TERM PAPER - BY: JIHAD MASHAMOUN 900-08-2910 LARA AZZAM 900-09-3033 LUJANE MULLA 900-10-1019   ABSTRACT There is no doubt that the widening income disparities were a major driving force fueling the recent uprisings within the Middle East. One solution that has been put forth for adoption is the progressive income tax. This paper intends to assess the theoretical bases and popular arguments surrounding this very dynamic topic. The first section provides a brief definition of progressive taxation in contrast with other forms of taxation. It also discusses the most dominant for and against arguments both from a theoretical and an empirical point of view. The second section provides a case study of progressive income taxes in a leading industrial and developed country; the US. The third section provides a comparative study from Brazil; an emerging economy that has recently adopted progressive taxation. Based on the theoretical analysis and the two case studies, the paper concludes by providing policy recommendations that should be implemented in order to complement progressive taxation and gain the best and most balanced results in terms of equality, efficiency and revenues. Finally taxation is only part of the economic equation; proper efficient tax system is only one step forward towards creating equal opportunities through......

Words: 4032 - Pages: 17

Premium Essay

Progressive Insurance Case Study

...School of Business and Governance Entrepreneurship Department Progressive Insurance: A Case Study Submitted to: Mr. Rey Navacilla Submitted by: John Paul Dela Vega Jose Antonio Kintanar Clarence Mitchell Sy Dayle Lois Tulang John Way Keith Medina Table of Contents I. Introduction…………………………………………………..…… II. Statement of the Problem…………………………………..…... III. Objectives of the Case Study………………………………..…. IV. Methodologies and Approaches…………………………….… V. Analysis of the Case a. Qualitative Tool: Fishbone Diagram………….…. b. Quantitative Tool: Decision Tree Analysis……. VI. Alternative Courses of Action (ACAs) c. Alternative Course 1……………………………..… d. Alternative Course 2……………………………….. e. Alternative Course 3……………………………..… VII. Significant Findings…………………………………………….. f. Positive Findings…………………………………… g. Negative Findings………………………………….. VIII. Recommendations…………………………………………….... IX. Conclusions……………………………………………………… I. Introduction Progressive Insurance, an automobile insurer company, which is based in Mayfield Village, Ohio. On the year of 1991 Progressive Insurance had approximately $1.3 Billion in their sales. When the year of 2006 came that $1.3 Billion in sales suddenly became $14.5 Billion. What did they do to make this figures increase so high? Nothing. For 15 years Progressive insurance just did little advertising, and some of its......

Words: 2124 - Pages: 9

Free Essay

Case Study

...Unit 1 Case Study F.C. is a 54-year-old man with a history of chronic heavy alcohol use. He has frequent bouts of gastrointestinal bleeding for which he has been hospitalized on six separate occasions over the years. He continues to drink and exhibits most of the common manifestations of alcoholic cirrhosis. He was recently hit by a car and was hospitalized for a broken leg. He appeared to be under the influence of alcohol at the time of the accident and had a blood alcohol level of 0.18. F.C.’s family reports that his mental functioning has deteriorated significantly over the past few months.  Discussion Questions 1. What are the common manifestations of alcoholic cirrhosis? Which of these are secondary to hepatocellular failure? Which are secondary to portal hypertension? - The effects of alcohol depend on the level of alcohol consumption and how long the person has been drinking alcohol as well. Common manifestations of alcoholic cirrhosis vary however jaundice, vomiting, fever, nausea and portal hypertension are the most common symptoms. Jaundice is a symptom that is secondary to hepatocellular failure. When jaundice occurs, the bilirubin metabolic cycle is impaired due to the breakdown of cells within the liver tissue. The destruction of these cells enables bilirubin to decrease and not be inherited correctly. Portal hypertension is caused cirrhosis. Vascular resistance and blood flow play an essential role in the development. The complication arises as a......

Words: 637 - Pages: 3

Premium Essay

Progressive Insurance Case Study

...Progr Progressive Insurance[1] If you‘ve ever been in a car accident, you know how it feels to wait for your claim payment to arrive. Insurance companies love to hold the money as long as possible to keep every penny of interest. Progressive Insurance is the notable exception to the industry rule: It tries to pay as quickly as it can – by getting claims adjusters out of the office and onto the street where they can interact with clients. The logic behind such a radical notion? Happier customers and more productive claims reps will more than make up for the lost interest revenue. At Progressive, that radical notion is based on IRV, which stands for “immediate response vehicle,” a fleet of SUVs loaded with enough communications gear – laptops, printers, and cell phones – to allow adjusters to settle claims right at the scene of the accident. That’s a big improvement over the scenario that still pervades the industry: Wait a week or two to see the car and make hand written notes, snap photos, drive back to the office, type it all into the mainframe computer, and issue a request for a check. Ten years ago, the IRV project involved just 10 adjusters in Florida. Today more than 11,000 mobile claims reps share a fleet of 2,600 IRVs. Not only did the program help improve customer retention by 20% last year; it has helped Progressive shave labor costs. Progressive’s mobile adjusters can handle nearly twice the workload they could a decade ago. IRVs have also helped......

Words: 507 - Pages: 3

Hotel Transylvania 3: Summer Vacation | Beverly Hills, 90210 | Pinterest