Premium Essay

Qdc1 Study Questions

In: Business and Management

Submitted By aba681
Words 943
Pages 4
adhimu baucum
281660

QDC1 COMPLETED Study Questions

Quality Management:
Ch. 9, 10, Operations Management; Ch. 2, 3, 5, 7, Quality and Performance Excellence

Click for Skillsoft Module: The Who, What and Why of ISO 9000:2000
Click for Skillsoft Module: Six Sigma: Reducing Variation to Improve Quality

List the types of graphical charts used in operations management.

Gantt Chart, PERT, P-Chart, C-Chart, Control Chart.
Flowcharts
Check Sheets
Histograms
Cause-and-effect diagrams
Pareto diagrams
Scatter diagrams
Run charts
Control Charts

Which charts are important in statistical process control (SPC)?

Run Chart
Control Chart
P-Chart
C-Chart

Describe the uses of functional flowcharts.

Representation of a process, problem solving tool that helps investigators identify possible points where problems occur. A diagram of the step process, diamond shapes in the chart represent decision points, rectangles represent procedures and v represents the direction of the flow.

Describe the uses of histograms.

Getting a sense of the distribution of observed values, see distribution in symmetrical, what range of values is and if there are any unusual values-empirical frequent distribution.

Describe the uses of run charts.

used to track the values of a variable over time, aids in identifying trends or other patterns that may be occurring, ease of construction and ease of interpretation.

Describe the uses of control charts.

Used to monitor a process to see if the process output is random, help detect the presence of correctable cause of variation.

Describe the problems management faces when implementing quality and incorporating improvements into daily operations.

Lack of company wide definition of quality
Lack of a strategic plan for change
Lack of a customer focus
Poor intra-organizational communication
Lake of…...

Similar Documents

Premium Essay

A&P 1 Study Questions

...These are study questions for the material on Test 1. If you want to have me look at your answers, please include the question and the answer and please give it to me word processed and double-spaced. Thanks, Linda Kollett Introduction 1. Define anatomy and physiology and describe related areas of study. 2. Describe the relationship between structure and function. Give examples. 3. Name the levels of organization. 4. Describe common tissue types including structure and characteristics 5. Define homeostasis and general characteristics of control mechanisms. 6. Describe negative and positive feedback systems and give examples. 7. Describe the glycocalyx and relate to cell-environment interactions. 8. Describe microvilli, gap junctions, tight junctions and desmosomes. 9. Describe types of cell-environment interactions, including cell adhesion molecules, membrane receptors, and cell signaling Integumentary System 1. Describe the structure of the skin. Be able to compare and contrast the dermis and the epidermis. Relate the structure of the skin to its function. 2. Describe the role of the hypodermis 3. Describe the structure of a hair and hair follicle. 4. Explain how hair and nails grow. 5. Describe the location, secretion type, secretion mechanism and function of the sweat glands. 6. Briefly explain reasons for differences in skin color. 7. List the......

Words: 351 - Pages: 2

Premium Essay

Case Study Questions

...1. A business model is a revenue generating partnership of the business and its customers. The business model activates the business plan. There are several questions that formulate the business model. Such as • What is our relationship with our customer? What are they offering the business? • Will this customer be in relationship for the short term or long term? • Is there one customer that controls our business? • What marketing or other strategies guarantee new long-term customers? • How do we increase the return on investment from each customer with repeat business? A business plan is a living document that presents the strategies that will drive the business toward the future and sustain it in the present. The plan lays out the mission, and the following strategies marketing, advertising, sales, and most importantly the financial health of the business. It communicates the roles, responsibilities, and goals of leadership to navigate the business into profitable territory and avoid any threats to the success of the business. 2. What are the eight key components of an effective business model? Customers--- There has to be a ready consumer. Willing to purchase your product or service. Resources and Capabilities-Access to capital, expertise in the field, suppliers, supply chain, and delivery chain These are necessary to support the business, provide innovative products and services, get the product to market quickly, and supply the product at the best possible......

Words: 1230 - Pages: 5

Free Essay

Study Questions Hamlet

...Act 3 Scene 1 Study Questions 1. What does Claudius say about his conscience? Claudius admits to killing the old king of Denmark and starts to realise how much of a burden it is, Saying his conscience is like cosmetic camouflage. He also claims that the guilt he is carrying is a heavy burden, and may be starting to feel regret for committing the action. Provide an explication of Hamlet’s famous “To be, or not to be” speech. 2. Hamlet’s “To be or not to be” speech is basically Hamlet wondering what the easiest way out is, or if he should do the right thing. He wonders about either killing himself, or whether or not it is better to stand up and face the conflict he faces. He quotes “Whether ‘tis nobler in the mind to suffer/ The slings and arrows of outrageous fortune,/ Or to take arms against a sea of troubles/ And by opposing end them….To die, to sleep;/ To sleep, perchance to dream—ay, there’s the rub:/ For in that sleep of death what dreams may come,/ when we have shuffled off this mortal coil,/” It angers him, and he continues to rant about other things like his mother and uncle’s marriage, and goes off on Ophelia. 3. Hamlet treats ophellia very poorly in Scene 1 because she returns all of the gifts he gave her, saying that they don’t mean anything when the person that gave them to her has changed. He then proceeds to tell Ophelia that He never loved her, and that she should go to a nunnery to protect herself/chastity because like her father, her family...

Words: 368 - Pages: 2

Premium Essay

Questions Study Habits

...Dear Respondents, The researcher is undertaking a study entitled “The influence of Long Vacation/ Holidays on the study habits of BS Criminology student in the University of Perpetual Help System Dalta-Calamba Campus” as part of the requirement to complete the course. Kindly accomplished the questionnaire to help her to obtain relevant data on the problem she has chosen. Thank you. Jemillyn C. Egildo_____ The Reasercher Questionnaire Instruction: Read each statement carefully. Kindly check your answer to the questions below and answer if it is needed. Your answer will determine the influence of long vacation/ holidays on the study habits of BS Criminology students which will help in the completion of the study. Kindly fill out the blanks below: 1. Respondent Profile Name:(optional) ______________________ Age: __________ Gender: __________ Year level: __________ 2. Rate the following indicators being 4 as the highest: 4 - Strongly Agree 2 - Disagree 3 – Agree 1 – Strongly Disagree |ATTITUDES AFTER HOLIDAYS |4 |3 |2 |1 | |  |  |  |  |  | |1. Do you come late for classes? |  |  ...

Words: 456 - Pages: 2

Premium Essay

Study Questions

...summer training. 2. Company Description D.M.S. (Nigeria) Limited is a management consultancy company in the Oil and Gas Free Zone Onne, that specializes in development and management studies as it relates to feasibility study, setup and general management of free zones around the world. The consultancy is tailored at providing strategic economic planning to government and port developers. As a result of the feasibility study conducted and the company’s continuous involvement in the effective management of the Oil and Gas Free Zone, Onne, since its inception, D.M.S has received accolade in the creation of a masterpiece in the Oil and Gas Free Zone, Onne and is presently being portrayed as the most effective and proficient Free Zone dedicated to the Oil & Gas industries in the world. 3.1. Services Rendered DMS render a wide range of qualitative services targeted at improving the dynamic oil and gas industrial sectors that transcend beyond the conventional business model owing to corporate policies that emphasizes customer-friendliness, value-excellence and environmental-security. DMS provide cost-effective high-tech solutions based on our diligence and professionalism, in the discharge of our specialized services as listed below: * Free Zone Feasibility Studies (Outline and Preliminary Design Staging) * Consultancy Services related to Free Zone, Clearing/Forwarding, Customs and Immigration Issues * Detailed Design Staging * Tender and......

Words: 3565 - Pages: 15

Premium Essay

Study Question

...Study Questions--Hypothesis Testing 1. What are the appropriate statistical tests for the following: * The hypothesis is that the average campaign contributions, in dollars, of Democrats, Republicans, and Independents differ. * The hypothesis is that department store managers and boutique owners differ in the number of "yes" or "no" responses given to a question about interest in a new product. * A manager suspects that the effect of a recent advertising campaign has had different effects on average store sales across the five states in her region. * The hypothesis is a comparison of response rates in a survey in which half the respondents were given a cash incentive and the other half were not. * A researcher believes that, in a grocery store, couples spend more than individuals. * The hypothesis is that the monthly sales of salespeople who are given ethics training will exceed that of salespeople who are not given ethics training. 2. A firm has 24 stores split between East and West regions. How would a researcher test the hypothesis that the two regions had different satisfaction ratings? 3. How would the same researcher test the hypothesis that the satisfaction ratings in both regions had improved from last year to this year? 4. A researcher measures the proportion that intend to purchase in groups representing two market segments. Test the hypothesis that the two samples represent different populations. * sample 1:...

Words: 752 - Pages: 4

Premium Essay

Study Question

...Study Questions--Hypothesis Testing 1. What are the appropriate statistical tests for the following: * The hypothesis is that the average campaign contributions, in dollars, of Democrats, Republicans, and Independents differ. * The hypothesis is that department store managers and boutique owners differ in the number of "yes" or "no" responses given to a question about interest in a new product. * A manager suspects that the effect of a recent advertising campaign has had different effects on average store sales across the five states in her region. * The hypothesis is a comparison of response rates in a survey in which half the respondents were given a cash incentive and the other half were not. * A researcher believes that, in a grocery store, couples spend more than individuals. * The hypothesis is that the monthly sales of salespeople who are given ethics training will exceed that of salespeople who are not given ethics training. 2. A firm has 24 stores split between East and West regions. How would a researcher test the hypothesis that the two regions had different satisfaction ratings? 3. How would the same researcher test the hypothesis that the satisfaction ratings in both regions had improved from last year to this year? 4. A researcher measures the proportion that intend to purchase in groups representing two market segments. Test the hypothesis that the two samples represent different populations. * sample 1:...

Words: 752 - Pages: 4

Premium Essay

Case Study Questions

...CISM 4136 A- Global Information Resource Management Case Questions Carol V. Brown, D.W. DeHayes, J.A. Hoffer, W.E. Martin,&. W.C. Perkins, Managing Information Technology, Seventh Edition, 2012, Prentice Hall. Case Study 1 - Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems 1. Identify the key players in the case and describe their respective roles. Are these the right roles? What roles in particular should be modified? How might such role modifications be accomplished? 2. Focus on the role of the software vendor- Unitrak Software Corporation. Was it an appropriate role? Did Unitrak act responsibly? 3. How much is Kovecki to blame for this situation? 4. One of the recurring themes of this book is the importance of information systems politics. To what extent does IS politics explain the situation that has developed at the Midsouth Chamber of Commerce? 5. The case involves what appears to be a fairly routine use of information technology to support a service organization. Yet the Midsouth Chamber of Commerce encountered major problems in bringing up its new system. Is there a lesson here for organizations seeking to adopt new information technology? What is it? 6. What should Lassiter do now? Case Study 11-1- Vendor-Managed Inventory at NIBCO 1. What was the catalyst for NIBCO to develop a VMI program, and why was it able to respond? 2. Describe what types of transactions are involved in NIBCO's VMI......

Words: 1468 - Pages: 6

Premium Essay

Qdc1 Study Questions

...QDC1 STUDY QUESTIONS Quality Management: Ch. 9, 10, Operations Management; Ch. 2, 3, 5, 7, Quality and Performance Excellence Click for Skillsoft Module: The Who, What and Why of ISO 9000:2000 Click for Skillsoft Module: Six Sigma: Reducing Variation to Improve Quality 1. List the types of graphical charts used in operations management. 2. Which two charts are important in statistical process control (SPC)? 3. Describe the uses of functional flowcharts. 4. Describe the uses of histograms. 5. Describe the uses of run charts. 6. Describe the uses of control charts. How can this be used to determine if a process is acceptable or unacceptable? 7. Discuss some obstacles management faces when implementing quality and incorporating improvements into daily operations. 8. Discuss two methodologies of process improvement. Deming Cycle and Six Sigma. 9. What are some of the costs associated with quality? 10. What is the point at which costs associated with improvement are no longer warranted? 11. What is the costs of customer dissatisfaction? 12. List some of the losses resulting from process variation. 13. Describe the role of the International Organization for Standards (ISO). 14. Describe the practices employed by the International Organization for Standards (ISO). 15. List the steps to receive quality certification through the International Organization for Standards (ISO). 16. List the key elements of total quality management (TQM). 17. What are some of......

Words: 870 - Pages: 4

Free Essay

Qdc1 Wk 1 Study Guide

...QDC1 Study Questions Week 1 1. Describe the type of graphical charts used in operations management? Flow Charts, check sheets, histograms, cause and effect diagram, pareto diagram, scatter diagram, control charts, run charts. 2. Which two charts are important in statistical process control? Control chart and run chart Control Charts – show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret. They also identify process changes and trends over time and show the effects of corrective action. Control charts monitor performance of one or more processes over time to detect trends, shifts or cycles. Distinguishes special from common causes of variation. Allows a team to compare performance before and after implementation of a solution to measure its impact. Focuses attention on truly vital changes in the process. 3. Describe the uses of functional flowcharts: A chart that describes the steps in a process. Summarize the process, from start to finish, great to use for training. A flowchart or process map identifies the sequence of activities or the flow of materials and information in a process. Flowcharts help the people involved in the process understand it much better and more objectively by providing a picture of the steps need to accomplish a task. 4. Describe the use of histograms: provides clues about the characteristics of the parent......

Words: 1152 - Pages: 5

Premium Essay

Study Question One

...| | | Study Questions 1 Instructions Save the file in your Finance folder, and name it with Study, the section number, and your first initial and last name. For example, Jessie Robinson's study questions for Section 1 would be named Study1JRobinson. Answer the questions for each lesson on the same day that you read the lesson. Save the file before closing it each day. Then turn in your answers to the study questions at the end of the section. Review Lesson 4 of the Course Overview for instructions about turning in your study questions. Section 1 Study Questions (9.0 points) Answer each question fully. Complete sentences are not necessary. Lesson 1 (3.0 points) 1. Name at least two things financial planning could help you do. (0.5 points) Set financial goals Create a budget 2. What is trade? (0.5 points) It is the exchange of things of value. 3. What is a service? (0.5 points) It is something of value that a person can do for other people, such as babysitting, tutoring, or landscaping. 4. Name one of the three functions of money. (0.5 points) Medium of Exchange Store of Value Unit of Account 5. The real estate market is categorized in which way? (0.5 points) By Commodity 6. What is a country’s GDP? (0.5 points) It is one of the most common ways to measure a country's......

Words: 501 - Pages: 3

Premium Essay

Weekly Study Questions 1

...MODULE ONE AN INTRODUCTION TO GENESIS Bible Topics | * Mosaic Authorship * Dating of Genesis * Purpose of Writing * Theological Themes of Genesis | People to Know | Places to Know | Terms to Know | SpinozaAstruc | | Documentary TheoryCovenant History | Study Questions: Answer the following questions (based on the reading), save it and then submit it to the professor. 1. What is the Documentary Theory? The Documentary Source Theory states the belief that Torah was not written by Moses, but rather, four independent authors. (Ch. 1 Pg. 21 ) 2. Give the “contributions” Spinoza and Astruc made to this theory. Spinoza developed a "higher criticism" of the Bible to analyze its contents internally, rather than through the text, which is tagged "lower criticism". (Ch.1 Pg. 21) 3. How does Davis refute this theory? Because it takes everything God made as a farse considering there is scientific evidence to back up this theory 4. Give several examples of external evidences for Mosaic authorship? The external evidences are contained with in the Torah, which contains references to Mosaic authorship. Exod. 17 :14; 24:4; 34:27; Num. 33:1, 2; Deut. 31:9. Numerous references :n the New Testament also allude to Mosaic authorship, and many are direct quotes from Christ Him- self. For example, Jesus asked the Sadducees, "Have ye not read in the book of Moses, how in the bush God spake unto him, saying, I am the God of Abraham, and the......

Words: 1940 - Pages: 8

Premium Essay

Gscm550 Week1 Study Questions

...Course: GSCM550 – Logistics, Distribution and Warehousing Assignment: Chapter 2 - Study Question – 1, 4 Chapter 3 – Study Question – 2, 4 Chapter 2 Question 1: Illustrate a common trade-off that occurs between the work areas of logistics. According to Bowersox (2012) “trade-offs between procurement, manufacturing, and logistics is to understand that the trade-off is between the cost and risk associated with anticipatory manufacturing and the loss of economy of scale resulting from introducing flexible procedures”. The illustration of trade-off that occurs between the functional areas of logistics, the common trade-offs discussed in our textbook are: Order processing – main importance to meet customer requirements Inventory –achieving customer service with lowest inventory requirements Transportation - costs to deliver the products directly to customers Warehousing – materials handling and packaging Facility network – facility required to accomplish logistic effort (function) The above functional areas are basically costs involved in logistic trade-offs to combine a system solution for integrated logistics where the main function is the facility network to achieve logistics. Without these trade-off cost, the nature of the supply chain will not be possible. Tradeoff is mainly a situation of exchange and in supply chain it is not an exception. The main objective is to increase customer satisfaction and it is necessary to accept the trade-off of......

Words: 818 - Pages: 4

Free Essay

Study Questions

...Name of student: Course: Tutor: Date of submission: Question one How does Phaedrus respond to Lysias’ speech? What do you think evokes Phaedrus’ response? Include a quotation from the text to support your conclusion. Phaedrus mentions that Lysias speech about love after fashion ingeniously proves that a non lover should be accepted instead of the lover. Phaedrus response is evoked by the fact that Lysias’ speech has clearly demonstrated the difference between a lover and non lover. The speech has proven weighty benefits of being a non lover to a lover, for example a non lover is in control of his own consciousness, thus desires good, and not controlled by opinions of the general public. He asserts at the end of reading the speech to Socrates by emphasizing the excellence in use of language. He says, “Now, Socrates, what do you think? Is not the discourse excellent, more especially in the matter of the language?” Question two How does Socrates initially respond to Lysias’ speech at 234d? Read carefully, and explain what you think is going on here. Again, refer to the text to support your reading. Socrates does not respond to the content of Lysias speech at first instance. Rather he is mesmerized by the way Phaedrus delivers the speech to him. He becomes absorbed in the speech albeit because of Phaedrus presentation. Socrates believes Phaedrus is trying to show-off skills which clearly to him, Phaedrus is a novice as compared to him. He observes, “…And this I owe to...

Words: 589 - Pages: 3

Premium Essay

Bio Study Questions

...Please do not plagiarize. Only use these study questions for study purposes, and to check your own work. Answers are NOT guaranteed to be correct. Biology 141, Spring 2012 Exam 1 Study Questions The questions on the first hour exam will be based on those given below. Questions on the exam will be in multiple choice form, but if you can answer the questions here, you will have no trouble with the exam. [Notes: 1. These questions are meant to provoke thought and study. Do not ask the instructors or the TAs to provide you with the answers. 2. Crossed out study questions will not be use as the basis for exam questions.] 1. What is the difference between a hypothesis and a scientific Theory? Between a hypothesis and a prediction? What kinds of hypotheses are useful for scientific investigations that try to explain the natural world, and which are not? Give one or more examples of hypotheses that are and are not scientifically useful. The difference between a hypothesis and a scientific theory is that a hypothesis is a proposed ‘theory’ and a scientific theory is theories that explain and predict any observable occurrence therefor the scientific theory is testing the hypothesis. The difference between a hypothesis and a prediction is that a hypothesis is used as an explanation to theory, and is proposed at the beginning of an experiment, while a prediction is the result of an experiment based on the hypothesis that is being tested. The kind of hypotheses’ that......

Words: 5683 - Pages: 23

Die meist beobachteten | One touch Verio 25 strisce reattive diabete test glicemia onetouch lifescan | Xiaomi (990)