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Reflection on Communication and Interaction Skills

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Submitted By applesandpears
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Task 2, Reflection on Communication and Interaction Skills.
Participate in a one-to-one interaction and a Group interaction in a health and social care context.
Assess own communication and interpersonal skills in relation to each interaction
When communicating in a health and social care setting, the way we communicate can vary depending on the individual needs of the service user, colleague and visitors. The ways in which we communicate will need to be adapted on not just the individual needs, but also on the surrounding setting, whether this being a Maternity ward, Dentist, Youth Centre and Care home.
The way we communicate may also vary dependent on how many people we are communicating with, which could be an individual which will require a much more specific way and a group which will need a much broader range if ways to communicate following the idea of “one size to fit all”.
One-to-one
An example of a one to one interaction was when I was at my placement, communicating with a young person who was new to the youth centre. Due to the loud noise surrounding us in the main room I gave them a brief tour around the centre and finishing off in the TV room which was quieter and only had 2 other young people in it. I did this due to the need to be able to clearly talk and listen once finishing the talk if they had any questions without any background noise causing a barrier or other distractions. To achieve this I took them on the tour and deliberately ended in the quieter room without putting any pressure on the young person causing them to shy away or become distracted by any other background noise.
Due to the young person being new they had to fill in a consent form, in which it allows us to identify the needs of the young person and if they require any further assistance or specific need to provide them with a much better quality service by enhancing the…...

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