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Report on Amazon.Com Supply Chain Management

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Report on Amazon.com Supply Chain Management 1

IT500-01: Critical Concepts and Competencies for the IT Professional Instructor: Dawn Giannoni
Unit 3 Report
May 21 2013
By John Rohrig

Report on Amazon.com Supply Chain Management 2

What began in 1995 as a website to buy books has blossomed into the largest online retailer in the world. Not only can one purchase a book in a traditional paper format, they can also get them in electronic form and read them on any type of electronic reader available. Books are merely the beginning of things one can purchase from Amazon. The company has become a giant in the e-commerce community as just about anything can now be purchased and shipped worldwide in a very short time. To put it succinctly the company is enormous, and a force to be reckoned with. Amazon.com,(2013) In order to compete with companies like Amazon we have to understand a few things about the different systems they use, and what they mean, the following are but a few.
Real Time Transaction Processing: when goods and services can be tracked from the moment they are initiated to the time they are concluded. Amazon works on this system much like FedEx and UPS. Stair & Reynolds (2012).
Analytical Processing: the act of collecting data, processing, and analyzing it so business leaders can make an informed decision. (Power, 2010)
Supply Chain Management: Simply put it is the combination of all things form the acquisition of raw materials to the shipping of finished goods to the customer or consumer.
Wailgum, (2008). The difference between SCM and a CRM is simple, the supply chain management deals with the company obtaining raw materials, manufacturing their product and getting it to the consumer. The Customer Relationship Management deals with a of the aspects of the customer interaction with…...

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