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Social Crm in Action

In: Business and Management

Submitted By feltycoyote08
Words 313
Pages 2
Sean Quinn
LP2 Assignment

I have used several Social CRMs. My first experience was when I had used their live chat feature on hotels.com. I was having issues with a hotel I couldn’t go to the hotel but it was past the time frame to cancel the reservation with the hotel. What had happened hotels.com tried to refund me the money but due to the hotels policy they wouldn’t refund me so hotels.com gave me a 25$ coupon to use next time for a hotel credit of my choice to use. Another time I used was with AT&T when I purchased my new phone with them. It was different doing that but it was nice how they where live chatting with me and I could ask them any question about the phone service and they could help assist me. I personally would like to talk to a person at a store or on the phone but I guess it’s nice to have if u likes it like that. There was one other time I used a chat feature with Apple.com I was having issues with my MacBook Pro and it was really nice I had to chat with them for about 40 min and when I was working with them they had the best chat feature it was nice cause they actually got into my computer also. Its strange how technology is now. But when I chatted with them they fixed the issue it took awhile but it got fixed. I had some adware that was locking up my computer and they fixed the issue and it was all solved in about 30 to 40 min. I believe Apple and hotels.com have pretty good chat social CRMs. They work and manage these features vary well I would use there options if I had to…...

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