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Taking Charge at Domtar

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FEDEX Fedex Corporation is an American global courier delivery Services Company headquartered in Memphis, Tennessee .The name fedex is a syllabic abbreviation of name of the company original air division. Federal express which was used from 1973 until 2000. Fedex Corporation is an import and Export Company, incorporated October 2, 1997 in December .FDX Corporation was founded in January 1998 with the acquisition of calibre system inc. by federal express, FedEx is an organisation that never sleeps and for which every minute counts. On the peak days between Christmas and New Years Eve. It typically ships more than 8 million packages .Efficient customer service is extremely important for staying in this highly competitive global shipping industry. Incoming telephone calls at FedEx customer service centre in Fullerton, California, never stop. FedEx installed software that reps the call centres can use to provide faster service. Many of the callers are already registered in company’ data base. The software, a rep can handle such a request in 20 seconds. The needs to do are enter a name, which lead to a zip code, which in turn leads to a tracking number .The number uniquely identifies the package. An experienced and efficient rep can handle about 10 callers in 45 minutes. At least six of ten callers would use their computers to go to Fedex‘s web site and solve their problem by themselves. Customers decide to use the company’s web site instead of telephoning. The Company’s website handles an average of 60million requests to track packages per month. In 1971 as Federal Express Corporation, the company was keen of information technologies, but over the years it used an increasing number of disparate systems for different business purposes such as ground freight…...

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