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Technical Aspect of the Business

In: Business and Management

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CHAPTER III
TECHNICAL ASPECT OF THE BUSINESS

PRODUCT AND ITS PROCESS
ADMINISTRATIVE
The Administrative Team Leader will oversee and coordinate department workflow, resolve workflow problems and manage process improvement initiatives. This position has responsibility for oversight, direction and coaching of the department administrative staff. This individual will also provide support to Managers (as assigned) and department staff in achieving their objectives. Work is generally varied and administrative or project oriented. It involves developing alternatives and determining solutions for handling recurrent assignments that range in complexity. He/ She is responsible for all resort departments and supervises all "resort" department heads to ensure company standards and procedures are being upheld, in an effort to maximize guest service and satisfaction. Oversees staff morale onboard and allocates staff. They are directly involved in the maximization of resort revenues and will monitor and control expenses and requisitions of all resort departments. The Resort Director ensures all group functions and our guests are looked after.

FRONT OFFICE DEPARTMENT
To ensure that all Departments under his supervision are successful and as independent profit center as possible, ensuring maximum guest satisfaction consistent with our resort standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses.
Main Duties:
Financial Responsibilities 1. Is able to effectively interpret financial result in regards to revenues, payroll, costs and expenses. 2. To assist in the preparation of the Annual Operation Budget this will form part of the Business Plan. 3. To establish and monitor cost and expense control systems and procedures to…...

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