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The Fbi - Case Study

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Case Study 3 – The FBI
1. What do you think were the real reasons why the VCF system failed?
First of all, I believe there was a clear lack of proper software and requirements engineers, program and project managers, but also contract managers. Moreover, there was a clear misalignment between the IS Strategy and the Organizational Strategy and Culture. Other things that I believe went wrong are: * Incomplete system requirements * Technology incompetence and untrust * Unclear objectives, unrealistic expectations and timeframes * Lack of proper management
2. What were the points of alignment and misalignment between the Information Systems Strategy and the FBI organization?
Regarding the alignment and misalignment it is clearly mentioned that the FBI needs to change its culture and gain trust in technology and its potential. They had to become centralized and move from a decentralized “amalgam of 56 field offices” to an integrated global operation capable to share information in real-time. Introducing “Trilogy” it would have been possible to do so by providing to all units 30,000 desktop PCs, communicating over high-bandwidth networks interconnected to all FBI locations globally, using “VCF” web-based processes, if VCF has succeeded. But now, with the “Sentinel” project there is a clearer approach, establishing a portfolio management plan to cover all the IT projects and also designing an IT Architecture that will lay out standards for a global-wide IS, and reorganizing the IT Governance.
3. What do you think of the CIO’s final comment about how to change attitudes? Do you think it will work? Why or why not?
Regarding the final comment, I believe it will work. If the workers want to change their attitude, culture and old-way of working with filing paper case files they must truly see the potential of technology and IT and how this can make…...

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