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Web Conferencing Programs Research Memo

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Web Conferencing Programs Research Memo
Allen Settles
ENG 221
November 24, 2013
Instructor: Tim Toole

Memorandum
TO: Management
FROM: Allen Settles
SUBJECT: Web Conferencing Software Research

My assignment was to research Web Conferencing software in order to help our company become more user friendly to our remote users and clients. During my research I reviewed three different Web Conferencing Software programs I believe will meet our criteria. In addition to price points, there are four areas of features and functionality that I will use to evaluate when choosing a web conferencing solution: 1. Ease of use 2. Browser-based technology 3. Cloud computing 4. Mobile access.
The three programs are Fuze Meeting, GoToMeeting and WebEx. Of these three Fuze Meeting was the best fit for our company. Fuze Meeting makes it easy for users to get up to speed with the product and participate fully in meetings from the very first time they access it, without having to download any software. Fuze Meeting’s advanced integrated audio functionality gives users multiple ways to connect – toll, toll-free, Skype, and VoIP – as well as supporting international access in over 20 countries. The Fetch feature gives users a simple way to track down meeting invitees, meaning you may never again have to start a meeting late because a key participant is missing.
Fuze Meeting up to date browser technology allows it to be compatible with IE, Firefox, Safari, Google Chrome and Opera. It’s a cloud based solution so we will be able to access meetings and files on the go from any supported browser or mobile device. In addition, because Fuze Meeting can transcode media in the cloud, it offers unparalleled support of high-definition content – which gives organizations a significant advantage in a world where HD videos, large image files, and increasing monitor resolutions are more and more the norm. By being based in cloud means that the company will be able to hold emergency meetings on short notice and allow us to have more attendees than usual.
With our company’s moving from desktops and making employees more mobile another reason to go with Fuze Meeting is they support iPhone and iPad as well as Android and Blackberry devices. It’s designed for lower bandwidth and intermittent connection drops, so it actually makes sense for real, live mobile users. Mobile access gives company’s flexibility allowing employees to be anywhere anytime and still be able to connect for meetings or submit documents or power point slides without having to delay or can cancel meetings.
Although Fuze Meeting was priced higher than the other two competitors its best suited for our company due to all the features they offered. For instance, to date, other providers don’t support Android. They don’t offer social network integration. And they don’t support rich media/HD content sharing. Fuze Meeting web conferencing service allows you to create meetings almost instantly. It also offers a great set of features that will help your conferences run smoothly, such as the whiteboard markup tools. Because it uses 128-bit encryption, you can be sure that your meetings are safe and secure (Web Conferencing Services 2013).

References: 1. Web Conferencing Services. (2013). Retrieved from http://web-conferencing-services.toptenreviews.com/fuze-meeting-review.html…...

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